{"id":3877967,"url":"https://alion.io/job/ccyp-systems-support-technician-ii-2","title":"Systems Support Technician II","company":{"id":2117176,"name":"Ccyp","domain":"ccyp.org","url":"https://alion.io/company/ccyp-org","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":86,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leominster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-06T13:38:29Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T06:05:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Salary Grade:15\nSUMMARY:\nProvides first level support for end-users with software applications, operating systems, computer hardware and peripherals. Answer and resolve calls placed to the Service Desk using call/ticket tracking software to log and monitor progress. Build and maintain bank PC workstations and related equipment. This position has on-call responsibilities in a rotation with other members of the team. Flexibility and willingness to work outside normal hours required due to the nature of the job requirements, service interruptions, project work, etc.\nESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:\nProvide primary service desk support to users; accurately document and track all user support requests\nTroubleshoot both hardware and software system performance problems \nDirect escalation requests to appropriate team \nBuild, deliver, set-up and upgrade of hardware including system configurations and software installations\nReplace/repair defective equipment\nAssist with new facility builds, equipment relocation/replacement projects as necessary\nAssist with general office upkeep and organization\nCollaborate with team to maintain up to date documentation\nContribute to team discussions and process improvement initiatives\nAccurately tracking IT inventory\nMaintain a strong technical understanding of key applications and operating systems\nDemonstrates a high level of productivity and efficiency\nAbility to work independently and as part of a team\nTrain and mentor Systems Support Tech I colleagues\nQUALIFICATIONS:\nEDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)\nMinimum of 3 years of technical support experience, preferably in a financial services environment.\nAssociates degree, or relevant certifications a plus\nKNOWLEDGE, SKILLS & ABILITIES:\nService desk (or customer service) experience required\nAbility to resolve and troubleshoot technology issues/requests independently\nProven ability to provide training and guidance to other system support techs\nStrong knowledge of PC hardware, operating systems, Local Area Networks, Wide Area Networks, Internet browsers, Microsoft 365, and Active Directory\nExperience/knowledge of Configuration Manager (SCCM)\nStrong technical aptitude \nMust have cyber security awareness to protect the digital environment, the Bank, and customers.\nCOMPETENCIES:\nDriven by a customer-first 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