{"id":1661492,"url":"https://alion.io/job/ccyp-systems-support-technician-ii","title":"Systems Support Technician II","company":{"id":2117176,"name":"Ccyp","domain":"ccyp.org","url":"https://alion.io/company/ccyp-org","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raynham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-21T19:03:01Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-12T17:59:14Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Salary Grade:15\nSUMMARY:\nProvides first level support for end-users with software applications, operating systems, computer hardware and peripherals. Answer and resolve calls placed to the Service Desk using call/ticket tracking software to log and monitor progress. Build and maintain bank PC workstations and related equipment. This position has on-call responsibilities in a rotation with other members of the team. Flexibility and willingness to work outside normal hours required due to the nature of the job requirements, service interruptions, project work, etc.\nESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:\nProvide primary service desk support to users; accurately document and track all user support requests\nTroubleshoot both hardware and software system performance problems \nDirect escalation requests to appropriate team \nBuild, deliver, set-up and upgrade of hardware including system configurations and software installations\nReplace/repair defective equipment\nAssist with new facility builds, equipment relocation/replacement projects as necessary\nAssist with general office upkeep and organization\nCollaborate with team to maintain up to date documentation\nContribute to team discussions and process improvement initiatives\nAccurately tracking IT inventory\nMaintain a strong technical understanding of key applications and operating systems\nDemonstrates a high level of productivity and efficiency\nAbility to work independently and as part of a team\nTrain and mentor Systems Support Tech I colleagues\nQUALIFICATIONS:\nEDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)\nMinimum of 3 years of technical support experience, preferably in a financial services environment.\nAssociates degree, or relevant certifications a plus\nKNOWLEDGE, SKILLS & ABILITIES:\nService desk (or customer service) experience required\nAbility to resolve and troubleshoot technology issues/requests independently\nProven ability to provide training and guidance to other system support techs\nStrong knowledge of PC hardware, operating systems, Local Area Networks, Wide Area Networks, Internet browsers, Microsoft 365, and Active Directory\nExperience/knowledge of Configuration Manager (SCCM)\nStrong technical aptitude \nMust have cyber security awareness to protect the digital environment, the Bank, and customers.\nCOMPETENCIES:\nDriven by a customer-first mindset and willingness to help\nStrong organizational, communication and problem-solving skills required\nAlways conducts his/herself in a professional manner\nTimely resolutions/closure on support requests\nFlexibility in hours worked\nTeam mentality\nAccurately follows all departmental procedures \nAbility to multitask, work under pressure and prioritize tasks effectively\nPHYSICAL DEMANDS: (Physical effort generally associated with positions)\nNormal Physical Capabilities:\nIncumbents must be able to perform the following activities frequently or continuously throughout the workday as appropriate to the position: travel throughout the Bank’s primary and secondary market areas (which are beyond Cape Cod), bend, carry (one and two hands), collate papers, dial a phone, file records, hear at normal speaking levels, hold items with hands, lift up to 50 lbs., move throughout building, operate office equipment (fax, copier, phone, computer, etc.), computer input for extended periods of time, read English, see well enough to scan documents with detail, sit for up to two hours at a time, stand for short periods of time, speak on the telephone and in person, write with hand, and work at the Bank’s facilities.\n*Reasonable accommodation may be available for qualified individuals with disabilities\nWORKING CONDITIONS: (Typical working conditions with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.)\nInternal -- work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable, long hours may be required to accommodate deadlines or emergency situations.\nExternal -- Some travel to remote Bank locations will be required; this may include some overnight travel, not to exceed 5%. Environmental conditions are regular office and branch locations of the Bank.","description_format":"text","description_chars":4538,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T03:54:31Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":0.9,"age_days":20,"expected_fill_days":31,"reasons":["conf:1","urgency","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/ccyp-systems-support-technician-ii","json_url":"https://alion.io/job/ccyp-systems-support-technician-ii.json","meta":{"generated_at":"2026-10-12T20:42:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33630,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2117176},"rest":"https://alion.io/mcp/rest/get_company?id=2117176"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fccyp-systems-support-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fccyp-systems-support-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fccyp-systems-support-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ccyp-systems-support-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fccyp-systems-support-technician-ii"}]}