{"id":4288669,"url":"https://alion.io/job/cd-peacock-bridal-estate-coordinator","title":"Bridal & Estate Coordinator","company":{"id":4422016,"name":"CD Peacock","domain":"cdpeacock.com","url":"https://alion.io/company/cdpeacock","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oak Brook, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:08:03Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T18:23:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"CD Peacock\nThe Premier Jeweler of Chicago Since 1837\nFamily Owned\nOfficial Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond-a cherished legacy to grace your life for generations to come.\nAbout the role\nAs a Bridal & Estate Coordinator at CD Peacock, you will provide day-to-day organizational, research, and administrative support to the Manager of Bridal & Estate. Working under the manager’s direction, you will help coordinate client appointments, merchandise documentation, pricing research, website listings, special orders, and departmental follow-up.\nYou will work closely with sales associates, vendors, and internal teams to keep information accurate, tasks organized, and clients informed. This role requires strong attention to detail, clear communication, and dependable follow-through to support an exceptional client experience and overall department goals.\nWhat you'll do\nEstate Responsibilities\nAssist the manager with client appointments for jewelry trade-ins and estate purchases by preparing intake paperwork, recording jewelry details, and organizing photographs and supporting documents.\nConduct retail and secondary-market research at the manager’s direction to help quantify potential purchase and trade-in offers for management review and approval.\nPrepare client-facing offer summaries using manager-approved valuations and assist with client follow-up as directed.\nTrack gold buys by recording metal type, purity, weight, purchase amount, and refining proceeds for the manager’s reconciliation and profitability review.\nCoordinate GIA submission tasks under the manager’s direction, including preparing paperwork, arranging insured shipping through approved procedures, tracking submissions, and organizing returned grading reports.\nHelp coordinate the process of getting estate jewelry photographed and published on the website, including photoshoots, product details, descriptions, manager-approved pricing, and supporting documentation.\nMaintain estate purchase, trade-in, and inventory records, and assist with website updates as items are purchased, sold, or repriced.\nTrack outstanding estate tasks and follow up with vendors and internal teams on the manager’s behalf.Bridal Responsibilities\n\nSupport sales associates in delivering an exceptional bridal client experience by researching diamond pricing, preparing tailored diamond and setting selections, and coordinating the details needed to support each client from consultation through purchase.\nAssist the manager with RapNet research and prepare diamond pricing comparisons to support sales associate recommendations and client requests.\nMaintain organized diamond certificates and related records so information is readily available to the manager and sales associates.\nAssist the manager with bridal insurance claims by preparing paperwork, organizing supporting documentation and replacement options, and tracking claim progress and follow-up.\nAssist the manager in tracking client pieces through the special orders portal or CDP Custom team. Help ensure submissions are accurate and complete, monitor approvals and project updates, and follow up on outstanding items and anticipated completion dates.\nHelp coordinate the process of getting bridal jewelry photographed and published on the website, including photoshoots, product details, descriptions, manager-approved pricing, and supporting documentation.\nAssist the manager with coordinating ongoing education for sales associates, including organizing training materials, product resources, and vendor training sessions to support individual sales goals and overall department goals.General Responsibilities\n\nRepresent CD Peacock with professionalism, honesty, integrity, and discretion in all interactions with clients, colleagues, and vendors.\nMaintain the confidentiality of client information, purchase records, pricing details, and other sensitive business information.\nFollow company procedures for the secure handling, storage, transfer, and shipment of jewelry, loose diamonds, certificates, and client property.\nPromptly communicate missing information, order delays, merchandise discrepancies, or client concerns to the manager for review and resolution.\nParticipate in ongoing training to develop knowledge of diamonds, bridal and estate jewelry, and department systems and procedures.\nPerform other related administrative and coordination duties as assigned.\nQualifications\nStrong organizational skills and attention to detail.\nComfortable conducting online research and using Microsoft Excel, Outlook, and digital records, with the ability to learn company inventory and order management systems.\nClear written and verbal communication skills.\nProfessional, service-oriented approach to supporting clients and sales associates.\nDependable follow-through and the ability to manage multiple assigned tasks, priorities, and deadlines.\nWillingness to take direction, learn new systems, and ask questions when needed.\nInterest in fine jewelry, diamonds, and estate pieces.\nPrevious experience in administrative support, retail, or customer service preferred, but not required.\nAvailable to work five days per week, including weekends.\nBenefits\nCD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.","description_format":"text","description_chars":6009,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches"],"lifecycle":[{"event":"open","at":"2026-11-13T22:39:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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