{"id":4100861,"url":"https://alion.io/job/cd-peacock-it-support-specialist","title":"IT Support Specialist","company":{"id":4422016,"name":"CD Peacock","domain":"cdpeacock.com","url":"https://alion.io/company/cdpeacock","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oak Brook, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T19:23:06Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T21:46:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"CD Peacock\nThe Premier Jeweler of Chicago Since 1837\nFamily Owned\nOfficial Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond-a cherished legacy to grace your life for generations to come.\nAbout the role\nAs an IT Support Specialist at CD Peacock, you will provide hands-on technical support to employees across our corporate office and retail locations and help ensure the reliable operation of the Company’s technology systems. You will independently troubleshoot and resolve hardware, software, network, printer, mobile device, and system-access issues, escalating more complex problems when needed. This role requires strong problem-solving skills, clear communication, and responsive, professional customer service.\nThis role is ideal for a detail-oriented problem solver with strong technical and communication skills who enjoys helping others and can effectively manage multiple priorities in a collaborative, fast-paced environment.\nWhat you'll do\nServe as the first point of contact for employee technical support requests received by phone, email, chat, or the Company’s ticketing system.\nIndependently troubleshoot and resolve hardware, software, network, printer, mobile device, and connectivity issues, keeping employees informed and coordinating with internal IT resources and vendors as needed through resolution.\nInstall, configure, maintain, and troubleshoot desktops, laptops, peripherals, mobile devices, and business applications.\nCreate, manage, prioritize, and resolve support tickets in accordance with established service expectations.\nSet up and manage user accounts, passwords, permissions, and system access using Active Directory and Microsoft 365.\nSupport employee onboarding and offboarding, including account setup, access changes, equipment preparation, and equipment collection.\nPerform routine system updates, software installations, security patches, and preventative maintenance.\nSupport conference room technology, video-conferencing systems, and other office equipment.\nMaintain accurate inventory records for IT hardware, software, licenses, and assigned equipment.\nDocument troubleshooting procedures, system configurations, resolutions, and knowledge-base articles.\nIdentify recurring technical issues and recommend improvements to reduce disruptions and improve the employee experience.\nFollow Company information-security policies and promote cybersecurity best practices.\nEscalate complex or unresolved technical issues to the appropriate internal or external resource.\nProvide occasional technical support at other CD Peacock locations as needed.\nPerform other information technology-related duties as assigned.\nQualifications\nAssociate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.\nMinimum of 3 years of hands-on IT help desk, desktop support, or related technical support experience; 3-5 years preferred.\nExperience supporting multiple locations or working for a managed IT services provider is preferred.\nWorking knowledge of Windows 10 and Windows 11, Microsoft 365, Active Directory, PC hardware troubleshooting, and basic networking concepts, including TCP/IP, DNS, and DHCP.\nWorking knowledge of SQL databases is preferred.\nExperience supporting retail technology, including point-of-sale systems, is preferred.\nExperience supporting macOS and mobile devices, including iOS and Android, is preferred.\nFamiliarity with Microsoft Entra ID, formerly Azure Active Directory, is preferred.\nExperience with remote-support and ticket-management tools is preferred.\nCompTIA A+, Network+, Microsoft, or other relevant technical certifications are preferred.\nKnowledge of PowerShell scripting or other programming languages is a plus.\nStrong technical troubleshooting, analytical, and problem-solving skills.\nExcellent communication and interpersonal skills, with the ability to explain technical issues clearly to nontechnical employees, remain patient under pressure, and build effective working relationships with corporate and retail teams.\nStrong organizational and time-management skills with the ability to prioritize multiple requests.\nHigh attention to detail and commitment to accuracy.\nDemonstrates professionalism, honesty, integrity, discretion, and sound judgment.\nMust be able to work 40 hours per week onsite.\nMust be able to lift and move computer equipment weighing up to 40 lbs.\nOccasional travel between Company locations may be required.\nBenefits\nCD Peacock offers a competitive compensation and benefits package, including 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