{"id":2328589,"url":"https://alion.io/job/cd-projekt-red-it-technician","title":"IT Technician","company":{"id":53984,"name":"CD Projekt Red","domain":"cdprojektred.com","url":"https://alion.io/company/cd-projekt-red","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T02:18:09Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-13T05:41:45Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"To create revolutionary, story-driven RPGs which go straight to the hearts of gamers - this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!\n Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Technician to join our Vancouver office. In this role, you’ll be a go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.\nResponsibilities:\nProvide support to End Users through all available channels to ensure the highest level of service quality.\nTroubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.\nManage IT equipment and keep stocks updated.\nManage and prioritize support tickets using ITSM tools.\nEscalate unresolved issues to higher-level support teams when necessary.\nDevelop and maintain knowledge base articles and technical documentation.\nCollaborate with other IT teams to implement and maintain IT solutions.\nParticipate in projects to improve IT support processes and service delivery.\nStay up-to-date with the latest technologies and industry best practices.\nResearching new solutions that will improve our everyday work in the organization.\n Minimum 2 years’ experience in a similar position.\nBasic knowledge of network devices (configuration and administration).\nExperience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).\nAdvanced knowledge of Windows and Apple’s OS.\nIn-depth knowledge of a PC's hardware.\nExcellent problem-solving and analytical skills with a keen attention to detail.\nExceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.\nMeticulousness in performing given tasks.\n The application window for this position will close by 10/31/2026.\nThis job requires working in Vancouver, BC.\nWorking mode: in-office in a full-time capacity.\nHealth & Well-Being\nCompany-paid medical healthcare (dental, vision, and mental).\nFree mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars.\nPaid leave - 26 days of vacation, 10 sick days, & 12 calendar holidays per year.\nRRSP with employer matching.\nLifestyle Spending Account (LSA) - $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more.\nMenstrual leave - employees who menstruate can take one extra day off when experiencing period pain.\nRED Parents Network - support for working parents, including childcare benefits, and family-friendly events.\nFlexible working hours.\nPerks & Professional Growth\nTrainings, lectures, and courses - internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available.\nA welcome pack filled with goodies - to help you feel right at home once you join the team.\nLife in the Office\nDog-friendly office - bring your pooch with you and look after them while working! There’s always a furry friend or two to meet.\nTruly international working environment - a chance to meet and work with a diverse selection of people from all around the world.\nNo dress-code - we like to keep it casual.\nThis position is a backfill.\nEstimated pay range for this position: $74,700 - $102,700 CAD annually\nAt CD PROJEKT RED compensation for our roles in North America are determined based on competitive market data, geographic location, and individual factors tied to business needs. The base pay range is subject to change and may be modified in the future. Final offers are dependent on job-related factors like experience, qualifications, and location.\nIf you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click here to report them anonymously.\n#LI-ONSITE","description_format":"text","description_chars":4139,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["PC Games","Game Development"],"lifecycle":[{"event":"open","at":"2026-10-12T08:15:16Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.606,"p_room":0.55,"age_days":29,"expected_fill_days":28,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cd-projekt-red-it-technician","json_url":"https://alion.io/job/cd-projekt-red-it-technician.json","meta":{"generated_at":"2026-10-13T15:22:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53984},"rest":"https://alion.io/mcp/rest/get_company?id=53984"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcd-projekt-red-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcd-projekt-red-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcd-projekt-red-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cd-projekt-red-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcd-projekt-red-it-technician"}]}