{"id":679533,"url":"https://alion.io/job/cdc-senior-ict-support-specialist","title":"Senior ICT Support Specialist","company":{"id":668838,"name":"CDC Data Centres","domain":"cdc.com","url":"https://alion.io/company/cdc-5","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":87,"open_postings":15,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":139000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-01T02:54:12Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About us:\nEstablished in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.\nHeadquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.\nAt CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.\nOur people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.\nAbout the role:\nThe Senior ICT Support Specialist works across a broad range of technologies, providing advanced technical support to end users while contributing to the administration and maintenance of CDC ICT environment. The role combines senior service desk responsibilities with systems administration capability, ensuring incidents are resolved efficiently while supporting the ongoing reliability, security and performance of the organisation’s IT infrastructure.\nKey Responsibilities:\nProvide advanced IT support for hardware, software, network, application, and end-user issues, including managing escalations and ensuring excellent customer service.\nDiagnose and resolve complex incidents and service requests while maintaining accurate ticketing, documentation, and communication.\nAdminister and support core infrastructure, including Windows Server, Active Directory/Entra ID, Group Policy, DNS, networking, file services, and endpoint management.\nManage and support corporate ICT assets, including laptops, desktops, printers, mobile devices, MDM solutions, and business applications such as Microsoft Office.\nCollaborate with internal teams and external vendors to deliver projects, upgrades, migrations, technical documentation, and continuous service improvements.\nProvide leadership and mentoring within the ICT team, supporting junior staff, sharing technical knowledge, and contributing to a positive team culture.\nAbout you:\nMinimum five years’ experience in senior Service Desk, ICT Support or Systems Administration role \nStrong experience with Microsoft 365, Entra IS (Azure AD), Exchange Online, SharePoint, Intune and supporting Windows 10/11 desktop environments\nSound understanding of networking fundamentals (LAN, WAN, DNS and TCP/IP) \n Experience managing ICT assets and endpoint devices, participating in infrastructure projects and technology implementations.\nStrong analytical and problem solving capabilities \nEssential:\nAustralian Citizenship and ability to obtain an NV1 Security Clearance. This role is a fully onsite role.\nWhat's in it for you:\nCDC offers excellent employment conditions and benefits such as:\nCDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career. \nCDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing. \nParental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.\nVolunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice. \nEmployment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program. \nCDC Social Events - CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.\nHow to Apply:\nIf you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.\nWe are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work.","description_format":"text","description_chars":4758,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-09-10T23:22:37Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.81,"p_room":0.75,"age_days":57,"expected_fill_days":75,"reasons":["conf:0","win:late"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/cdc-senior-ict-support-specialist","json_url":"https://alion.io/job/cdc-senior-ict-support-specialist.json","meta":{"generated_at":"2026-11-01T03:30:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668838},"rest":"https://alion.io/mcp/rest/get_company?id=668838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcdc-senior-ict-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcdc-senior-ict-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcdc-senior-ict-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cdc-senior-ict-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcdc-senior-ict-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":679533}},{"tool":"search_jobs","arguments":{"company":"cdc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":679533},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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