{"id":2265397,"url":"https://alion.io/job/cdkglobal-associate-technical-support-analyst-drive-service","title":"Associate Technical Support Analyst - Drive Service","company":{"id":4851,"name":"Cdkglobal","domain":"cdkglobal.com","url":"https://alion.io/company/cdkglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":26,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-11T02:54:56Z","employer_posted_date":null,"last_verified_at":"2026-10-11T02:54:56Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"This is a remote opportunity, candidates can be located anywhere in the US\n\nAbout UsCDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.\nPosition SummaryProvides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development\n\nPosition Responsibilities & Essential functions\nReceives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket\n\nCreates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues\n\nAssesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry\n\nTroubleshoots problems with malfunctioning software applications and recommends corrective action\n\nDirects and guides clients through resolution of technical issues\n\nSubmits requests for product changes and other custom programming updates\n\nPractically applies knowledge of CDK case resolution process, policies, and escalation methodology\n\nAttends training courses as required and stay abreast of evolving internal processes and industry developments\n\nProvides customer service and remote support services and applies problem solving skills\n\nWorks in a team environment and assist team members on various issues\n\nProvides other ad hoc support and duties as assigned\n\nWorks in an environment with competing priorities\n\nQualifications & Requirements\nAssociates/Bachelors strongly preferred\n\nProficient PC skills, specifically in Windows and IOS environments\n\nKnowledge and familiarity with mobile devices (Smartphones/iPads)\n\nAbility to document, track and monitor a problem/issue to a timely resolution\n\nProblem solving ability\n\nStrong negotiation skill; strong verbal and written communication skills along with prioritization of duties\n\nPREFERRED ATTRIBUTES & Qualifications\n1 year of PC desktop support or technical support experience with client contact\n\nKnowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)\n\nExperience using a ticketing System such as Clarify, Remedy, or Footprints\n\nKnowledge of Unix / Linux / SQL\n\nPC certifications (A+, MCDST or MCST)\n\nAutomotive industry experience\n\nBilingual French or Spanish\n\nCompensation: $26.00/hour - $30.00/hour\nCDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:\n\nPaid Time Off (PTO)\n\n401K Matching Program\n\nTuition Reimbursement\n\nAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. \nCDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.\nApplicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.\nThe employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.\nOriginally posted on Himalayas","description_format":"text","description_chars":5038,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Software"],"lifecycle":[{"event":"open","at":"2026-10-11T06:15:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["seen:1","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/cdkglobal-associate-technical-support-analyst-drive-service","json_url":"https://alion.io/job/cdkglobal-associate-technical-support-analyst-drive-service.json","meta":{"generated_at":"2026-10-13T03:20:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5169,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4851},"rest":"https://alion.io/mcp/rest/get_company?id=4851"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcdkglobal-associate-technical-support-analyst-drive-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcdkglobal-associate-technical-support-analyst-drive-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcdkglobal-associate-technical-support-analyst-drive-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cdkglobal-associate-technical-support-analyst-drive-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcdkglobal-associate-technical-support-analyst-drive-service"}]}