{"id":3222899,"url":"https://alion.io/job/cdkglobal-customer-success-coordinator","title":"Customer Success Coordinator","company":{"id":4851,"name":"Cdkglobal","domain":"cdkglobal.com","url":"https://alion.io/company/cdkglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States","Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T12:02:27Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Remote/Field: Must be located in the Central or Mountain time zone and be able to travel 25%-50%\nAbout Us\nCDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.\nPosition Summary\nThe Customer Success Coordinator an early-career Customer Success role designed to support the post-sale customer journey across adoption, utilization, market expansion, account health and retention.\nThis role is not assigned to a permanent book of business. Instead, the CSC provides flexible capacity across the Customer Success organization, helping teams maintain momentum during leave of absence coverage, high-volume administrative cycles, proactive account reviews, data hygiene initiatives and targeted at-risk customer activities.\nThe CSC will work closely with Lead CSMs, Regional Managers and cross-functional partners to learn the business, strengthen operational discipline and help ensure our customers receive consistent, proactive and value-driven support.\nResponsibilities:\nThe CSC will be directly responsible for work that improves visibility, readiness and execution across the Customer Success organization, including but not limited to: \nCustomer data curation and hygiene \nMaintain accurate and timely account information, customer attributes, contacts, notes, sentiment & risk indicators in CDK tools (Totango, Salesforce and other CS tooling) \nReporting and account insight preparation \nOrganize and summarize customer health, adoption, utilization, engagement and risk data \nPrepare account-level reporting to assist CSMs and leaders identify trends, gaps, opportunities and areas requiring action \nReview priority lists to identify missing data, declining utilization, negative health score trends, unresolved issues (including case escalation) upcoming renewals or other risk signals \nSupport research, documentation, timeline creation, issue tracking and preparation for save/recovery discussions. \nAssist with follow-up coordination and internal updates tied to retention plans \nAccount planning and Success Plan preparation \nExecutive Business Review preparation \nHelp assemble data, usage insights, reporting and draft materials for EBRs \nSurface observations and recommended next steps to Regional leadership \nSupport completion and follow-up of assigned Success Plays and tasks on priority accounts \nFlexible team support \nProvide temporary support during LOAs, high-volume administrative periods and targeted retention efforts \nHelp regional teams maintain continuity when capacity gaps arise \nReceive coaching from Lead CSMs and experienced team members to prepare for future book-of-business ownership. \nQualifications\nBachelor’s degree (BA/BS) or equivalent experience. \nStrong written and verbal communication skills \nHigh sense of urgency \nStrong organization, follow-through and attention to detail \nExcellent time management and prioritization skills \nComfort working with data, reports, dashboards and customer information \nProficiency with Microsoft Office tools, especially Excel and PowerPoint \nGeneral CRM familiarity; Salesforce, Totango, or similar tools preferred \nAbility to work across multiple priorities and stakeholders \nCuriosity, coachability and a desire to grow in Customer Success \nProfessional judgment when handling customer and account information \n1-2 years of professional experience (customer success, support, training, or client-facing role preferred) \nInternship, campus leadership, customer-facing, sales, support, or account coordination experience \nBackground in SaaS, automotive retail, CRM, call center, customer care, implementation, or business operations \nExposure to customer health scoring, adoption reporting, or retention workflows \nExperience preparing presentations, summaries, reports, or executive-ready materials \nCompensation: $60,000 - $65,000\nCDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:\nPaid Time Off (PTO)\n\n401K Matching Program\n\nTuition Reimbursement\n\nAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.\nCDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.\nApplicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.\nThe employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 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