{"id":2945526,"url":"https://alion.io/job/cdkglobal-customer-success-manager","title":"Customer Success Manager","company":{"id":4851,"name":"Cdkglobal","domain":"cdkglobal.com","url":"https://alion.io/company/cdkglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chicago, United States","Des Moines, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T16:47:51Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Remote: This is a remote position requiring up to 50% travel. Candidates must reside in a Midwestern state and be willing to travel as needed.\nPosition Summar y\nThe Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Customer Success Manager will understand the business needs of the customer in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, driving client engagement and minimizing churn. The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales.\nPosition Responsibilities & Essential functions\nFields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals\nMaintains pre-established relationships with dealership management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.\nAssesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities\nPrepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organization\nIdentifies opportunities, creating a plan for addressing training needs for dealership staff.\nPartners with Sales to become a key asset in helping grow the CDK business with the client\nSuccessfully identifies and implements strategies for retaining “at risk” clients\nDevelops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where needed.\nSeeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.\nUtilizes Totango to document valued-added conversations & engagements with dealer partners\nQualifications\nMinimum:\nMinimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry. \nAbility to work and influence across all levels of the dealership\nKnowledge of CDK applications and familiarity with automotive industry\nIn-depth knowledge of variable dealership operations or in training dealer staff on software applications and process\nExperience with SalesForce\nHigh sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy\nStrong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision\nTime management and completion of tasks to a definite deadline\nAbility to travel to client site\nPreferred:\nFamiliarity with CDK's org structure, solutions, implementation and service models\nSaaS experience preferred but not required\nExperience using a CX platform\nSome automotive knowledge (Areas of the dealership and Dealer workflows)\nEducation/Experience\nMinimum:\nhigh school diploma\nPreferred:\nBA/BS Preferred\n3+ years of retail automotive experience preferred\nCompensation: $70,000 - $75,000 + bonus\nCDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:\nPaid Time Off (PTO)\n\n401K Matching Program\n\nTuition Reimbursement\n\nAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.\nCDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.\nApplicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.\nThe employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.","description_format":"text","description_chars":4969,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Software"],"lifecycle":[{"event":"open","at":"2026-10-20T18:38:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.781,"p_room":0.75,"age_days":20,"expected_fill_days":21,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/cdkglobal-customer-success-manager","json_url":"https://alion.io/job/cdkglobal-customer-success-manager.json","meta":{"generated_at":"2026-10-21T19:55:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4851},"rest":"https://alion.io/mcp/rest/get_company?id=4851"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcdkglobal-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcdkglobal-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcdkglobal-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cdkglobal-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcdkglobal-customer-success-manager"}]}