{"id":3498748,"url":"https://alion.io/job/cdw-associate-customer-success-manager-cisco","title":"Associate Customer Success Manager - Cisco","company":{"id":18032,"name":"CDW","domain":"cdw.com","url":"https://alion.io/company/cdw-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":62000,"max":86910,"currency":"USD","period":"year","gross":null,"usd_annual":86910},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-30T01:11:06Z","employer_posted_date":null,"last_verified_at":"2026-10-30T01:11:06Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"The Associate Customer Success Manager (ACSM) role focuses on lifecycle engagement management of their CDW supported solutions. This role coordinates across sales, pre-sales, services, and channel teams to plan, organize and execute customer success strategies at scale. The incumbent analyzes the environment including customer entitlements and onboarding needs as well as the customer's technology requirements to define and guide the actions to be performed in the solution lifecycle. \n\nThe ACSM develops and maintains strategic relationships to influence service adoption and engagement lifecycle. Throughout the customer journey they aim to achieve a post sales trusted advisor relationship with set customer base. \n\nThe ACSM is expected to be a licensing and entitlement expert in multiple families of technology solutions. \n\nThe incumbent in this role operates independently using standard approaches, existing tools, templates, and resources; shares knowledge and information that may benefit the team. \nWhat You Will DoEstablish a trusted relationship with each assigned customer and drive continued value of our technology solutions. \nSpecific identification of phased upsell and cross sell opportunities of solutions and services, as well as CDW services. \nEngagement with multiple customers through proactive, open, responsive, and collaborative account management. \nAbility to orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to solution Subject Matter Experts (SMEs) throughout the customer’s lifecycle. \nSoftware Licensing Management Training and Support – entitlement, structure, portal(s), conversions, etc. \nManage the overall and ongoing relationship with multiple customers through proactive, open, responsive, and collaborative account management. \nCoordinate, plan and execute Customer Onboarding sessions \nLead Digital Touch engagements – large scale customer interactions and campaigns \nFacilitate frequent customer consultations and communications to strengthen relationships, conduct gap analysis and report on usage to promote customer loyalty. \nAct as ‘Voice of the Customer’ to advocate customer needs/issues cross-departmentally and vendor partners as appropriate. \nDemonstrates advanced insights and understanding of customers business/industry. \nDevelop adoption strategy for new products / features. \nStrive to continually drive faster “time to value” and improve overall experience for our customers. \nLeverage CDW solutions and services to drive scale and efficiency internally and with customers to promote collective success. \nDrive renewals across assigned customer base. \nEnsure customers are actively participating as a reference in support of the field winning new business. \nInternal project participation. \nSkilled in usage and implementation of tools and processes leveraged in the Customer Success role. \nProcess Improvement: Continually look for ways to improve processes. \nShare experience and knowledge of the role with peers and colleagues to foster their growth and development to enhance the organization’s ability to deliver value to our customers. \nProvide data analysis using customer information, Internal data and partner and provider data. \nProvide oversight to partners and providers \nWhat We Expect of YouMinimum basic requirements Associates Degree in IT, Business or a related field or equivalent experience \n2-5 years of experience (Cisco) in IT relationship management, project management or account management \nPrior Customer Success experience or equivalent technology area expertise \nExcellent communication skills both verbal and written. Includes handling IT terminology with diverse customer audiences \nAbility to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines \nAbility to work well with teams and independently \nDemonstrates a high degree of organization with solid attention to detail with a penchant for accuracy \nDevelop and maintain positive working relationship with all internal clients and contacts \nAbility to communicate with coworkers at all levels in the organization \nStrong analytical skills with a proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve \nAbility to continually learn new technology and to keep pace with an ever-changing industry \nAbility and willingness to travel up to 10% or as needed to other CDW locations or client sites \nAbility to understand, remember, and apply oral and/or written instructions or other information. \nAbility to organize thoughts and ideas into understandable terminology. \nAbility to multi-task, organize and prioritize. \nAbility to apply common sense in performing job. \nAbility to understand and follow basic instructions and guidelines. \nAbility to understand and resolve issues and escalations appropriately. \nIn-depth knowledge of Microsoft Office Suite. \n Preferred skills, experience, and qualities needed\nIT knowledgeable\nKnowledge of technology, software and licensing programs\nITIL Foundation Certification\nEnd-user experience with Salesforce CRM\nExperience with Gainsight or like Customer Success toolset\nPay range: $62,000 - $86,910 depending on experience and skill set \nAnnual bonus target of 25% subject to terms and conditions of plan \nBenefits overview: \nSalary ranges may be subject to geographic differentials \nCDW is committed to being an AI-fluent organization\nWe’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.\nAbout UsCDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.\nAs a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.\nTogether, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.\nCDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      \nOriginally posted on Himalayas","description_format":"text","description_chars":8206,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Internet Services","Internet Security Services","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-30T02:28:30Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.861,"p_room":0.9,"age_days":2,"expected_fill_days":4,"reasons":["seen:2","velocity","win:mid","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":86910,"is_top_pay":true},"html_url":"https://alion.io/job/cdw-associate-customer-success-manager-cisco","json_url":"https://alion.io/job/cdw-associate-customer-success-manager-cisco.json","meta":{"generated_at":"2026-11-01T19:03:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18032},"rest":"https://alion.io/mcp/rest/get_company?id=18032"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcdw-associate-customer-success-manager-cisco"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcdw-associate-customer-success-manager-cisco"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcdw-associate-customer-success-manager-cisco"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cdw-associate-customer-success-manager-cisco\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcdw-associate-customer-success-manager-cisco"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3498748}},{"tool":"search_jobs","arguments":{"company":"cdw.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3498748},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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