{"id":1919130,"url":"https://alion.io/job/cdw-com-manager-engineering-managed-services-aix-unix-linux","title":"Manager, Engineering, Managed Services – AIX, Unix & Linux","company":{"id":18032,"name":"CDW","domain":"cdw.com","url":"https://alion.io/company/cdw-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":126500,"max":177100,"currency":"USD","period":"year","gross":null,"usd_annual":177100},"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"Service Desk","optional":false},{"name":"Ubuntu","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-05T13:15:12Z","employer_posted_date":null,"last_verified_at":"2026-10-05T13:15:12Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"The Managed Services Engineering Manager demonstrates focus in leading a specific Managed Services Engineering Team to achieve financial, operations, customer satisfaction and coworker targets. The person in this role is responsible for delivery of one or more services and additionally serves as the product owner for those services. The role includes but is not limited to: Understand and align the engineering team to ensure overall Services strategy is implemented through Services teams, which includes building and maintaining key relationships with product development, professional services and sales. Executing on customer service level agreements by utilizing our operational framework and standard operating procedures to meet or exceed overall customer satisfaction. Continuous Service Improvement: includes both process and staff management, using both objective and subjective methods. Includes performance management. Allocating engineering resources to provide technical services to maintain, support, and optimize the specific technology areas assigned. Establish and cultivate a solid working relationship with customers through sales opportunities, quarterly reviews, and especially during support issues. Build and maintain strong relationships with key partner representatives (Cisco, IBM, Microsoft, VMWare, etc.).\n\nWhat You Will Do\nCustomer Satisfaction: Understand customer environments and business needs.\n\nMeet periodically with customers through sales opportunities, quarterly reviews, and especially during support issues.\n\nTrack, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction Surveys.\n\nLeadership and Management: Managing workload; prioritizing and assigning resources. Includes review Service Desk queues and related reports.\n\nServe as a primary point of contact for the collaboration of strategic and tactical plans for the current and future development of the technologies assigned to their specific technology.\n\nTime reporting and related analysis.\n\nHiring staff.\n\nBuilding and motivating effective teams.\n\nDelegating responsibilities to appropriate team members.\n\nPerformance management: Consistent feedback, both positive and negative Assessment, both subjective and objective Coaching/mentoring Individual Development Planning (career path, improvement opportunities, training)\n\nMaintaining the On-call schedule.\n\nWork closely with peers to achieve company, department and personal goals.\n\nWilling to take calculated risks to meet customer needs and department goals.\n\nProcess Management: Oversee the development, maintenance, and performance of the problem, change and work order processes.\n\nDeliver Operational Framework and Standard Operating Procedures to staff and ensure adherence through Quality Assurance process.\n\nReview Operational Framework and Standard Operating Procedures on an on-going basis to identify process and organizational structure gaps.\n\nContinuous Service Improvement utilizing using key metrics.\n\nCommunication: Regular staff interaction, both written and face-to-face.\n\nCustomer interaction, both written and face-to-face.\n\nWork collaboratively with other groups and managers to successfully manage customer expectations and environments.\n\nFinancial: Manage operational costs, plan, and budget.\n\nWhat We Expect of You\nBachelor’s Degree and 5 years of relevant experience OR 9 years of related consulting or IT services delivery experience\n\nPrevious consulting leadership experience required\n\nProcess management and improvement\n\nExperience in ITIL\n\nExperience managing AIX, Linux and Unix environments, including enterprise operating systems, virtualization, clustering, storage integration and related tools\n\nUnderstanding of AIX, Linux and Unix capacity planning, performance tuning, patching, high availability and workload automation\n\nAbility to lead teams; gain consensus\n\nAbility to communicate effectively and concise both orally and written using a variety of styles and techniques appropriate to the audience\n\nAbility to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines\n\nProven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve\n\nAbility to identify and creatively resolve client, project and people issues\n\nProven negotiation skills\n\nKnowledge of IBM, Cisco, Microsoft, HP, or Dell products and services\n\nExperience working with vendors and business partners\n\nAbility to lead and manage to ensure attainment of critical results\n\nAbility to compute, analyze and interpret complex statistical data for reporting purposes and/or to develop forecasts\n\nAbility to act as a trusted advisor in a strategic partnership\n\nAble and willing to travel up to 25% or as needed to other CDW locations, meetings or client sites\n\nAbility to multi-task, organize and prioritize.\n\nExperience managing IBM AIX, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, Ubuntu, Solaris and HP-UX, is a plus.\n\nPay range: $126,500 - $177,100 depending on experience and skill set\nAnnual bonus target of 20% subject to terms and conditions of plan\nBenefits overview: \nSalary ranges may be subject to geographic differentials\nCDW is committed to being an AI-fluent organization\nAs a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.\nAbout UsCDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.\nAs a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.\nTogether, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.\nCDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      \nOriginally posted on Himalayas","description_format":"text","description_chars":8032,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Information Technology","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-05T17:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["seen:6","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":177100,"is_top_pay":true},"html_url":"https://alion.io/job/cdw-com-manager-engineering-managed-services-aix-unix-linux","json_url":"https://alion.io/job/cdw-com-manager-engineering-managed-services-aix-unix-linux.json","meta":{"generated_at":"2026-10-12T20:53:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34091,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18032},"rest":"https://alion.io/mcp/rest/get_company?id=18032"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcdw-com-manager-engineering-managed-services-aix-unix-linux"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcdw-com-manager-engineering-managed-services-aix-unix-linux"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcdw-com-manager-engineering-managed-services-aix-unix-linux"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cdw-com-manager-engineering-managed-services-aix-unix-linux\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcdw-com-manager-engineering-managed-services-aix-unix-linux"}]}