{"id":2499200,"url":"https://alion.io/job/cdw-professional-services-manager","title":"Professional Services Manager","company":{"id":18032,"name":"CDW","domain":"cdw.com","url":"https://alion.io/company/cdw-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":121450,"max":170010,"currency":"USD","period":"year","gross":null,"usd_annual":170010},"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T01:55:48Z","employer_posted_date":null,"last_verified_at":"2026-10-14T01:55:48Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary:\nThe Professional Services Manager (PSM) is responsible for supporting the successful execution of professional services engagements within assigned accounts, segments, or regions. This role partners closely with sales professionals, integrated technology teams, delivery resources, and clients to understand business needs and align services solutions that drive customer outcomes. The PSM contributes to end-to-end services engagement execution, ensuring services are delivered on time, within scope, and aligned to quality and financial expectations.\n\nWhat you will do:\n\nSupport development and maintenance of relationships with key client stakeholders and internal CDW partners.\n\nGain understanding of client business objectives, challenges, and expectations to help align services solutions.\n\nParticipate in account planning activities and client-facing discussions as needed.\n\nSupport preparation and execution of client business reviews.\n\nSupport the delivery lifecycle of professional services engagements, including consultation, service design, implementation, and support.\n\nAssist with defining project scope, timelines, and resourcing plans.\n\nCoordinate across multiple services practices to support engagement execution and resource alignment.\n\nPartner with sales professionals, pre-sales consultants, and project managers to support services engagements.\n\nParticipate in coaching, feedback, and continuous improvement discussions to strengthen services sales and delivery execution.\n\nCollaborate with pre-sales and delivery teams to support development of services solutions aligned to client needs.\n\nSupport documentation, standardization, and alignment of service offerings with established best practices.\n\nTrack engagement KPIs related to delivery performance, client satisfaction, and financial outcomes.\n\nProvide updates to internal stakeholders on engagement status, risks, and opportunities.\n\nMonitor services financial performance within assigned accounts and escalate variances as appropriate.\n\nUnderstand billable utilization targets and support CDW-first delivery strategies.\n\nIdentify potential delivery risks and support mitigation planning.\n\nEscalate issues that may impact delivery timelines, scope, or client satisfaction.\n\nIdentify potential opportunities for additional services within existing engagements.\n\nPartner with sales teams to support services expansion discussions and solution positioning.\n\nWhat we expect of you:\n\nBachelor’s degree and 5 years of experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements OR 9 years of work experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements.\n\nExperience supporting technology services engagements.\n\nDemonstrated ability to support moderately complex technology projects aligned to business objectives.\n\nAbility to understand client needs, contribute to client discussions, and support trusted advisor relationships.\n\nAbility to participate in discussions related to delivery issues, risks, and escalations with guidance from senior leaders.\n\nExperience supporting project plans, schedules, and execution activities.\n\nStrong communication and collaboration skills.\n\nAbility to manage multiple priorities in a fast-paced environment.\n\nAnalytical and problem-solving skills with a focus on client success.\n\nAbility to influence through collaboration and partnership.\n\nWillingness to travel up to 25% or as needed.\n\nExperience working in cross-functional team environments is a plus.\n\nPMP or services-related certifications is a plus.\n\nConsulting or enterprise client exposure is a plus.\n\nPay range: $121,450 - $170,010 depending on experience and skill set \nAnnual bonus target of 25% subject to terms and conditions of plan \nBenefits overview: \nSalary ranges may be subject to geographic differentials \nCDW is committed to being an AI-fluent organization\nWe’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.\nAbout UsCDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.\nAs a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.\nTogether, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.\nCDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      \nOriginally posted on Himalayas","description_format":"text","description_chars":6707,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Security Services","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-14T05:28:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":170010,"is_top_pay":true},"html_url":"https://alion.io/job/cdw-professional-services-manager","json_url":"https://alion.io/job/cdw-professional-services-manager.json","meta":{"generated_at":"2026-10-15T14:43:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22392,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18032},"rest":"https://alion.io/mcp/rest/get_company?id=18032"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcdw-professional-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcdw-professional-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcdw-professional-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cdw-professional-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcdw-professional-services-manager"}]}