{"id":3317581,"url":"https://alion.io/job/cdw-sales-operations-supervisor","title":"Sales Operations Supervisor","company":{"id":18032,"name":"CDW","domain":"cdw.com","url":"https://alion.io/company/cdw-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":68000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T03:55:43Z","employer_posted_date":null,"last_verified_at":"2026-10-27T03:55:43Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job DescriptionThe purpose of the Sales Operations Supervisor (SOS) is to provide operational management and drive profitable revenue growth for regional sales district(s). SOS is responsible for navigating operational processes, driving efficiency, and strategizing with sales leaders to build partner and customer relationships. They serve as a liaison and escalation path for Backoffice departments.\n\nWhat you will do\n\n Requires advanced skills and expertise in a range of processes, procedures, and systems. \n\n Develop trusted partnerships with sales manager(s) to provide operational management. \n\nUnderstand how related teams coordinate their efforts and resources to achieve objectives. \n\n Builds collaborative relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.). \n\nEvaluate and communicate unusual and/or complex content in a clear manner. \n\nStrategize with sales managers to build partner and customer relationships that generate business opportunities. \n\nAlign with strategic OEM (Original Equipment Manufacturer) partners to organize sales enablement activities that drive growth and profitability for solutions and services. \n\nAssess and determine the impact of negative gross margin, freight/price adjustment(s), and RMAs (Return Merchandise Authorization) to make informed decisions that balance profitability and customer satisfaction, in accordance with sales leadership guidance. \n\nGather and analyze data to identify and solve complex problems that arise with little or no precedent. \n\nStrategically resolve escalated customer service issues. \n\nProvide actionable insight on Sales Analytics reporting to grow revenue. \n\nImpact team/department subareas whose work activities are closely related by suggesting improvements to existing processes and solutions to improve efficiency. \n\nReview month end open order reports and strategize with account managers to determine correct course of action to close deals and ensure business stays with CDW. \n\nCreation and management of backorder reports to determine correct course of action to close deals and ensure business stays with CDW. \n\nFacilitate the resolution of account manager commission miscalculations. \n\nSupport strategic sales initiatives and company goals. \n\nProvide subject matter guidance and training to others with less experience. \n\nProvide just-in-time coaching to account managers on operational tasks, maintaining profitability and decision-making skills. \n\nDetermine skill gaps among account managers and work with sales management on development plans. \n\nWhat we expect of you\nBachelor’s degree or associate degree and 2 years of sales process experience required.\n\nMinimum 1-year CDW experience OR 2 years external sales process management experience required.\n\nAbility to compute, analyze, and interpret numerical data for reporting purposes.\n\nExcellent communication skills, both oral and written using a variety of styles and techniques appropriate to the audience.\n\nDemonstrated analytical skills, with the ability to understand data findings to draw conclusions and develop actionable recommendations.\n\nAbility to develop trusted relationships (internal and external) at all levels in an organization.\n\nAbility to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.\n\nProven ability to proactively collaborate and build relationships, take initiative and creatively problem solve.\n\nUnderstanding/appreciation of maintaining confidentiality.\n\nAbility and willingness to travel up to 10% or as needed to other CDW locations, meetings and client sites.\n\nSales process management experience.\n\nExpert knowledge of AS400 and SPS order processing.\n\nDeep knowledge of backbone departments, responsibilities, and processes.\n\nPay range: $68,000 - $90,000 depending on experience and skill set\nAnnual bonus target of $6,000 subject to terms and conditions of plan\nBenefits overview: \nSalary ranges may be subject to geographic differential\n\nCDW is committed to being an AI-fluent organization\nWe’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.\nAbout UsCDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.\nAs a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.\nTogether, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.\nCDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      \nOriginally posted on Himalayas","description_format":"text","description_chars":6842,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Internet Services","Internet Security Services","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-27T05:31:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/cdw-sales-operations-supervisor","json_url":"https://alion.io/job/cdw-sales-operations-supervisor.json","meta":{"generated_at":"2026-11-01T02:51:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4324,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18032},"rest":"https://alion.io/mcp/rest/get_company?id=18032"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcdw-sales-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcdw-sales-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcdw-sales-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cdw-sales-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcdw-sales-operations-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3317581}},{"tool":"search_jobs","arguments":{"company":"cdw.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3317581},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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