{"id":784192,"url":"https://alion.io/job/ceezer-customer-success-manager-fdm","title":"(Senior) Customer Success Manager (f/d/m)","company":{"id":670009,"name":"CEEZER","domain":"ceezer.earth","url":"https://alion.io/company/ceezer","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-26T06:14:50Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-23T21:30:31Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"A definitive shift is currently happening. Corporates across the globe are no longer just reporting on sustainability; they are actively investing in it as a core financial and strategic asset.\nAt CEEZER, we are architecting the infrastructure for enterprise-grade Climate Performance Asset management, transforming how the world's largest companies source and manage carbon credits, Energy Attribution Certificates (EAC), and Sustainable Aviation Fuel certificates (SAFc).\nOur platform gives the world’s most ambitious enterprises the data-driven precision, real-time monitoring, and framework-compliant reporting required to confidently deploy capital toward high-impact Climate Performance Asset portfolios and true, measurable climate action.\nWe are looking for a Customer Success Manager to join our team. Moving beyond traditional account management, this role requires an operational partner to drive post-transaction delivery, manage cross-functional workflows, and convert front-line client insights into scalable sales enablement. You will combine high-touch client support with rigorous execution to ensure enterprise buyers experience seamless value at every stage.\nYour mission\nManage end-to-end post-transaction execution, serving as the primary liaison for clients on retirement coordination, custom reporting requests, and finance operations including invoicing queries.\n\nProactively identify supply delays and operational risks, developing swift mitigation strategies and partnering with Account Executives to deliver clear, solutions-focused client communications.\n\nMaintain rigorous data hygiene across Salesforce and our platform while systematically uncovering expansion and upsell opportunities to drive recurring account growth alongside Sales.\n\nDeliver high-touch client support and troubleshooting, rallying internal cross-functional teams to streamline deliverable timelines and ensure seamless execution.\n\nSynthesize front-line client feedback to inform product roadmaps, while translating real-world best practices into enablement resources that prepare Account Executives for pre-sales conversations.\n\nPartner with Sales and Marketing to execute strategic client communication campaigns that keep complex corporate networks, suppliers, and subsidiaries engaged long-term.\n\n What you need to succeed\n2-7 years of experience in client-facing operations, enterprise account management, or B2B customer success, with a track record of driving flawless post-transaction execution.\n\nExceptional project management capabilities and operational discipline, with the proven ability to structure complex deliverables and manage a broad, dynamic scope of responsibility.\n\nHighly analytical mindset with a strong command of data and reporting, capable of translating complex metrics into polished, reusable client-facing assets and frameworks.\n\nPolished verbal and written communication skills, with the executive presence required to confidently engage and align senior external stakeholders.\n\nOperational proficiency with Salesforce and modern CRM architecture to maintain rigorous data alignment across client management platforms.\n\nFluency in German is a plus, alongside a foundational understanding of carbon markets, sustainability regulations, or evolving corporate climate frameworks.\n\nThe hiring process\nAn intro call with the People Team.\n\nA call with our SVP, Matt.\n\nA deep-dive case study with commercial stakeholders.\n\nA call with an additional stakeholders.\n\nWhat's in it for you at CEEZER?\nA mission that matters: Work alongside international teams combining finance, tech, and climate science professionals to direct capital toward the world's most critical climate assets.\n\nAccelerated growth: We are scaling fast, and your career will too. Take opportunities to lead cross-functional initiatives and expand your strategic influence.\n\nTrue ownership: We are building in a brand-new market, meaning many of our best practices don’t exist yet. If you see a better workflow, tool, or strategy, you have the autonomy and backing to build it.\n\nAn empowering environment: We bring together diverse global perspectives, knowing that solving complex climate challenges requires a wide mix of backgrounds and expertise.\n\nReal enterprise impact: Transform how global corporates approach sustainability. CEEZER hosts 50Mt+ of vetted carbon credits across all pathways, all backed by sophisticated data and institutional-grade risk management.\n\nA net-zero career: We practice what we preach. From your first day, we fully offset your personal and professional carbon footprint because sustainability is how we operate.\n\nCreate an impact with us?\nWe know that great talent doesn’t always follow a linear path. If your experience doesn't check every single box on this list, but you have the drive and unique strengths to excel here, we still want to hear from you.\nHere, building a diverse team isn't a checkbox-It’s how we solve complex global challenges. We make all hiring decisions based on merit, skills, and potential, while actively working to keep unconscious bias out of our process. We’ve created an environment where all individuals feel valued and empowered to succeed. We welcome diverse applicants and are dedicated to providing equal opportunities for everyone to thrive.\nIf you need any adjustments or specific accommodations during the application or interview process, please let us know. We are here to support you.\nExcited to create impact with us?\nIf you don't meet every requirement but have exceptional strengths that could make you excel in this role, we'd love to hear from you. Apply now and let's discuss your potential.\nWe prohibit discrimination or harassment of any kind and make employment and other employee lifecycle decisions based solely on merit, skills, and potential. We actively work to recognize and address unconscious biases, fostering an environment where all individuals feel valued and empowered to succeed. We welcome diverse applicants and are dedicated to providing equal opportunities for everyone to thrive. Please let us know if you have any specific needs regarding this application process.\nAbout us\nCEEZER is the leading partner for Climate Performance Asset procurement and management, empowering businesses to transform climate ambition into a clear path to net-zero. Trusted by major organizations including Deutsche Telekom, LGT, and Nasdaq, CEEZER provides the confidence needed to implement effective climate action strategies. For more information, visit ceezer.earth.","description_format":"text","description_chars":6550,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ESG & Carbon Accounting Software"],"lifecycle":[{"event":"open","at":"2026-09-12T01:22:41Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.607,"p_room":0.45,"age_days":57,"expected_fill_days":36,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/ceezer-customer-success-manager-fdm","json_url":"https://alion.io/job/ceezer-customer-success-manager-fdm.json","meta":{"generated_at":"2026-10-23T23:34:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7043,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670009},"rest":"https://alion.io/mcp/rest/get_company?id=670009"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fceezer-customer-success-manager-fdm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fceezer-customer-success-manager-fdm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fceezer-customer-success-manager-fdm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ceezer-customer-success-manager-fdm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fceezer-customer-success-manager-fdm"}]}