{"id":814143,"url":"https://alion.io/job/cef-application-support-specialist","title":"Application Support Specialist","company":{"id":697302,"name":"CEF","domain":"cef.co.uk","url":"https://alion.io/company/cef-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-28T17:10:29Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-11-01T05:47:18Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":95},"description":"Summary\nOur Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.\nEssential Job Functions:\nProvide excellent customer service to internal employees across the business.\nDocument and track application and software issues through our ticketing system (Freshservice).\nCoordinate with teammates and other teams to resolve issues efficiently.\nPerform root cause analysis and escalate to our Tier II team when needed.\nTranslate technical issues into simple, clear explanations for non-technical users.\nTroubleshoot issues alongside clients to find the right resolution.\nBuild trusted, professional relationships with the people you support.\nContribute to a positive work environment for customers, coworkers, and supervisors alike.\nEducation & Experience:\nAt least 1 year of experience in a software or application support role, not desktop, hardware, or network support.\nSupporting internal proprietary software, preferred.\nPrevious experience troubleshooting ERP systems, preferred.\nHigh school diploma, required.\nRelated college degree, preferred.\nCompetencies:\nHighly organized with strong attention to detail.\nComfortable working both independently and as part of a team.\nStrong written and verbal communication skills.\nAbility to tailor your communication based on your audience.\nSkilled at building relationships with clients and colleagues.\nAnalytical thinker who enjoys solving problems.\nInterview Process:\n30-minute Talent Acquisition Phone Screen.\n1-hour Onsite Panel Interview.\nBenefits Offered:\nMedical, Dental, Vision Insurance.\n401(k) company match program.\nTelehealth.\nShort-term and Long-term disability insurance.\nBasic and AD&D Life Insurance paid for by the company.\nCritical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.\nEmployee Assistance Program.\nMental, physical, financial wellness.\nAuto and Home Insurance discount.\nPaid Time Off and 7 paid Holidays.\nPaid Pregnancy, Parental, and Adoption Leave programs.\nEmployee Discount Program.\nTraining Programs.\nInternal growth opportunities in a fast-growing company.\nIn some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.\nSupervisory Responsibility:\nThis position has no supervisory responsibilities.","description_format":"text","description_chars":2914,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T10:56:34Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.247,"p_room":0.28,"age_days":95,"expected_fill_days":21,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/cef-application-support-specialist","json_url":"https://alion.io/job/cef-application-support-specialist.json","meta":{"generated_at":"2026-11-01T09:38:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14948,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697302},"rest":"https://alion.io/mcp/rest/get_company?id=697302"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcef-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcef-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcef-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cef-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcef-application-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":814143}},{"tool":"search_jobs","arguments":{"company":"cef.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":814143},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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