{"id":1169241,"url":"https://alion.io/job/celebrating-30-years-of-workforce-development-service-desk-co-ordinator","title":"Service Desk Co-ordinator","company":{"id":1225034,"name":"North Superior Workforce Planning Board","domain":"nswpb.ca","url":"https://alion.io/company/nswpb","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-09-11T14:25:42Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-25T00:33:47Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Title: Service Desk Coordinator\nReports To: Team Leader\nJob PurposeThe Service Desk Coordinator provides administrative support across maintenance contracts, ensuring planned and reactive works are managed efficiently. The role supports engineers, subcontractors, customers and operational teams to ensure service delivery, compliance and accurate invoicing.\nKey ResponsibilitiesManage jobs through the CAFM system.\nSchedule and coordinate reactive and planned maintenance works.\nLiaise with engineers, subcontractors and suppliers to arrange attendance.\nRaise purchase orders and process related documentation.\nCommunicate with customers regarding job updates and site access requirements.\nEnsure all job records, reports and certificates are uploaded and maintained.\nPrepare completed works for invoicing.\nUpdate customer portals and internal systems with relevant information.\nMonitor progress of maintenance activities and follow up outstanding actions.\nSupport the Service Desk and Administration teams during periods of absence or high workload.\nRespond to customer enquiries via phone and email.\nAssist with timesheets, invoicing, supplier queries and operational reporting.\nSkills & ExperiencePrevious experience in a Service Desk, Helpdesk, Administration or Coordination role.\nStrong organisational and communication skills.\nGood attention to detail and ability to manage multiple tasks.\nExperience using CAFM systems is desirable.\nProficient in Microsoft Office, including Outlook, Excel and Word.\nExperience within Facilities Management, Engineering Services or Maintenance environments would be advantageous.\nQualificationsGCSEs (or equivalent) in Maths and English.\nAdministrative or customer service qualifications are desirable but not essential.\nWhat We OfferCompetitive salary.\nTraining and development opportunities.\nCareer progression opportunities.\nSupportive and collaborative working environment.\nEmployee wellbeing and benefits programme.\nBGIS is an equal opportunities employer and is committed to creating an inclusive workplace where everyone can thrive. #BGISUK #LI-JC2","description_format":"text","description_chars":2101,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-24T06:07:27Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.684,"p_room":0.55,"age_days":13,"expected_fill_days":13,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-09-25T02:26:22Z"},"pay":null,"html_url":"https://alion.io/job/celebrating-30-years-of-workforce-development-service-desk-co-ordinator","json_url":"https://alion.io/job/celebrating-30-years-of-workforce-development-service-desk-co-ordinator.json","meta":{"generated_at":"2026-09-25T02:26:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2611,"day_limit":5000,"remaining_today":2389,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}