{"id":3190941,"url":"https://alion.io/job/celestica-customer-program-manager-2","title":"Customer Program Manager","company":{"id":58064,"name":"Celestica","domain":"celestica.com","url":"https://alion.io/company/celestica","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kulim, Malaysia"],"countries":["MY"],"hiring_countries":["MY"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T02:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-24T16:25:27Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Req ID: 135242\nRemote Position: No\nRegion: Asia\nCountry: Malaysia\nState/Province: Kedah\nCity: Kulim\nGeneral Overview\nFunctional Area: OPS - Operations\nCareer Stream: CPM - Customer Program Management\nRole: Manager 2\nSAP Short Name: MG2\nJob Title: Customer Program Manager 2\nJob Code: MG2-OPS-CPM\nJob Level: Band 10\nDirect/Indirect Indicator: Indirect\nDetailed Description\nActs as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.\n\nWorks as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.\n\nCoordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.\n\nWith guidance from more experienced team members, manages current and planned programs to achieve planned revenue.\n\nCommunicates frequently with customers to help ensure satisfaction with the company and the products.\n\nReceives and resolves customer issues and complaints.\n\nMonitors the impact on inventory of order changes.\n\nProvides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.\n\nKnowledge/Skills/Competencies\nJob Requirements :\nIn-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.\n\nIn-depth knowledge of the business issues associated with manufacturing PCBs.\n\nIn-depth knowledge of product pricing, contracts and contract negotiations.\n\nThorough understanding of business risks and price make up (Value add and Materials) .\n\nExcellent customer contact, negotiation and problem resolution skills.\n\nGood presentation, database management and computer skills.\n\nAbility to manage multiple, detailed projects to a successful end while working under tight time deadlines.\n\nStrong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.\n\nAbility to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.\n\nTypical Education\nBachelor's degree in related field, or consideration of an equivalent combination of education and experience.\nEducational Requirements may vary by Geography\nNotes\nThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.\nCelestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).\nAt Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.\nCOMPANY OVERVIEW:\nCelestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.\nCelestica would like to thank all applicants, however, only qualified applicants will be contacted.\nCelestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.","description_format":"text","description_chars":4453,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronics Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-24T01:29:00Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.787,"p_room":0.55,"age_days":28,"expected_fill_days":25,"reasons":["conf:37","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/celestica-customer-program-manager-2","json_url":"https://alion.io/job/celestica-customer-program-manager-2.json","meta":{"generated_at":"2026-10-26T22:14:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30080,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58064},"rest":"https://alion.io/mcp/rest/get_company?id=58064"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcelestica-customer-program-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcelestica-customer-program-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcelestica-customer-program-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/celestica-customer-program-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcelestica-customer-program-manager-2"}]}