{"id":3190842,"url":"https://alion.io/job/celestica-senior-staff-engineer-escalation-support-engineering","title":"Senior Staff Engineer, Escalation Support Engineering","company":{"id":58064,"name":"Celestica","domain":"celestica.com","url":"https://alion.io/company/celestica","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":197000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"Linux","optional":false},{"name":"OSPF","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-02T02:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-24T16:25:27Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Req ID: 139027\nRemote Position: Hybrid\nRegion: Americas\nCountry: USA\nSummary\nThis is an exciting opportunity in Celestica’s Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving customer technical issues arising from Customers' networking (primarily in Switching and Network Security), storages, servers software with a focus on SONiC related issues. The role is a technically hands-on one. The successful candidate will be an experienced technical support troubleshooter who has spent extensive amount of time successfully working on and resolving various technical issues, interfacing with customers, and managing escalations on mission-critical networks/operations. One who can be calm while working under pressure, and has strong operational experience to systemically and expediently drive issues/escalations resolutions.\nThe Network Engineer engages with customers to understand their topology and provides suggestions, answer questions, reviews configurations, troubleshoots issues. They are also expected to participate in pre-sales activities which include (but not limited to) assist Celestica’s Sales Engineers and Business Development teams. They are expected to have a complete understanding of networking protocols that are common in a Data Center, Enterprise and Campus scenarios, Author Application Notes or Field Alerts for consumption by the customers. Should be highly experienced in troubleshooting a wide array of network related issues. Must have an understanding of switch and router architecture. Travel requirements may be up to 10% of the time.\nDetailed Description\nExperience on SONiC network operating system and FRR stack is required\nExperience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments (DC/Enterprise/Campus) is required\nDeep understanding of networking concepts, architecture, topology (Places-In-Network), network protocols including but not limited to BGP, OSPF, ISIS, VXLAN, EVPN, IGMP, DHCP, BFD, VRF, Authentication (RADIUS/TACACS), Network Management protocols, NAT, Multicast, QoS (RoCE/DSCP), ACL, ZTP, Telemetry, Monitoring/Analytics is required\nDeep understanding of Switching/Network Security/Routing hardware architecture is required\nProficiency in Linux is required\nExperience in scripting languages like Python is a major plus\nMust have direct customer interface experience\nMust have experience is writing technical documentation (e.g.) Application Notes, FAQs, Installation Guides, User manual, Troubleshooting Guides\nAbility to travel up to 10% of the time (both domestic and international)\nAbility to work on a rotation basis on weekends, holidays and during off business hours to coincide with North America and Europe working hours is required.\nPhysical Demands\nDuties of this position are performed in a normal office environment.\nDuties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. \nRepetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.\nOccasional travel may be required.\nTypical Experience\n10 to 14 years\nTypical Education\nBachelor degree or consideration of an equivalent combination of education and experience.\nEducational Requirements may vary by Geography\nNotes\nThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. #HPS-NA\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nCelestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.\nThis policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.\nLocation: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.\nCOMPANY OVERVIEW:\nCelestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.\nCelestica would like to thank all applicants, however, only qualified applicants will be contacted.\nCelestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.","description_format":"text","description_chars":6166,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Electronics Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-24T01:27:47Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.669,"p_room":0.75,"age_days":23,"expected_fill_days":25,"reasons":["conf:13","velocity","win:late","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/celestica-senior-staff-engineer-escalation-support-engineering","json_url":"https://alion.io/job/celestica-senior-staff-engineer-escalation-support-engineering.json","meta":{"generated_at":"2026-10-26T03:00:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4023,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58064},"rest":"https://alion.io/mcp/rest/get_company?id=58064"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcelestica-senior-staff-engineer-escalation-support-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcelestica-senior-staff-engineer-escalation-support-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcelestica-senior-staff-engineer-escalation-support-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/celestica-senior-staff-engineer-escalation-support-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcelestica-senior-staff-engineer-escalation-support-engineering"}]}