ServiceNow IT Asset Manager (Software and Hardware)

Summary

The IT Asset Manager is responsible for the daily and long-term strategic management of software and technology-related hardware within the organization. This includes planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts. The individual will assist in forming procurement strategies to optimize technology spend across the organization. The IT Asset Manager will also develop and implement procedures for tracking company assets to oversee quality control throughout their life cycles.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Formulates and implements processes, procedures and systems for tracking and analyzing software, hardware, and equipment from requisition through retirement

• Account for the IT assets throughout the enterprise utilizing tools to manage all assets within the organization and affiliated companies

• Develop and conduct training as needed for use by department level staff to maintain inventory

• Manage acquisition of assets from planning through deployment

• Report to senior management ITAM/life cycles and resolve conflicts

• Verify, enter, and adjust equipment IT asset management data in a variety of forms, schedules, and reports

• Track entire life-cycle management for each asset in order to maintain warranty information, refresh date, and end of life data information

• Work directly with the administrator(s) to maintain 100 percent inventory accuracy

• Develop written plans, policies, and procedures to document processes to support the asset management lifecycle

• Conduct annual inventory audits and develop processes and procedures to ensure accuracy

• Develop and implement eWaste policies and procedures.

• Other duties as assigned

• The Configuration Manager is responsible for maintaining information about Configuration Items required to deliver IT services

• To this end he maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations

Knowledge/Skills/Competencies

• ServiceNow platform experience with a focus on ITAM, ITOM and Software Asset Management

• Specific experience evaluating, recommending and implementing infrastructure solutions

• Experience evaluating or implementing private cloud solutions, dynamic capacity provisioning, metering and chargeback and self-service capability

• Experience in scoping, planning and managing complex and concurrent technical activities supported by a strong understanding of IT project management demonstrated ability to manage scope, timeline, and budget PMP certification a plus

• Experience with business requirements gathering and analysis

• Understanding of information processing principles and practices

• Strong foundation of experience leveraging technologies to build highly scalable, rapidly recoverable and efficiently provisioned platforms

• Experience developing business cases and negotiating with vendors

• Experience with the Information Technology Infrastructure Library (ITIL) and IT Service Management. ITIL Foundations v3 certification a plus

• Proven ability to translate business requirements into technical solutions

• Strong analytical and problem-solving skills resourceful and capable of working in the abstract, with the ability to understand multiple facets of complex technologies

• Experience leading the deployment of complex solutions involving multiple vendor technologies

• Effective facilitator of technical decisions comfortable with working through ambiguous initiatives to develop effective solutions

• Excellent written, presentation, and verbal communication skills with experience communicating complex, technical concepts to all levels

• Solid relationship management skills interacting horizontally and vertically across organizations

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Exceptional customer service orientation

Physical Demands

• Duties of this position are performed in a normal office environment.

• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• Overall work experience should be 14+years.

• 5 to 7 years experience of relevant experience.

Typical Education

• Bachelors Degreeor consideration of an equivalent combination of education and experience.Specialized Knowledge / Skills. Security Certifications (CISSP, CISA, CRISC, etc...)

• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica, Inc. (NYSE: CLS TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.