{"id":3930497,"url":"https://alion.io/job/celfocus-temenos-l2l3-support-engineer","title":"Temenos L2/L3 Support Engineer","company":{"id":54052,"name":"Celfocus","domain":"celfocus.com","url":"https://alion.io/company/celfocus","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Angular","optional":false},{"name":"Java","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false},{"name":"C#","optional":true},{"name":"JavaScript","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Make an impact by working for sectors where technology is the enabler everything is groundbreaking and theres a constant need to be innovative.\nCreate and enhance projects in Java Python Angular PHP .NET and so much more while diving in the world of Blockchain Artificial Intelligence Data Science Security and Internet of Things.\nBe part of the team that combines business knowledge technological edge and a design experience. Our different backgrounds and knowhow are key in developing solutions and experiences for digital clients.\nFace challenges and learn other ways of thinking and seeing the world theres always room for your energy and creativity.\nAbout the role\n\nThe L2/L3 Engineer Support for Temenos Transact (T24) is responsible for providing production support for DigiCore applications running on the R20 onpremises version of Temenos Transact (T24). This includes supporting Retail assets products and Micro Small Business Lending (LOS LF Scoring & Decisions LMS) within the platform.\n\nAs a part of your job you will\n\nResolve Production tickets/incidents including providing workarounds and corrective actions.\nConduct Root Cause Analysis and classify issues (configuration customization or core).\nAssist end users with knowledge issues explaining steps and solutions.\nInvestigate production issues with Transact (T24) files and integrated applications\nSupport and resolve IT incidents via Remedy Qlickserve CRM and other support channels.\nHandle SAMA SIMAH and Salesrelated cases/incidents ensuring proper followup with teams.\nSupport file generation and response files for installment deductions (e.g. CTF FAH files).\nParticipate in Change Management CAB meetings and promote fixes to production.\nManage production environment operations support DR activities and provide 24/7 support during critical periods.\nPrepare performance reports (daily/weekly/monthly) offer onsite support and assist with Contracts Migration and QA/testing triage.\nWhat are we looking for\n\n5 years of experience as a Temenos Transact Loan Management SME in production support.\nFlexibility/willing to relocate/using KSA business visa for the project\nStrong expertise in the AA module and Temenos T24 core banking solution.\nProven leadership in managing business requirements and product definitions from client SMEs.\n810 years of experience implementing or supporting the AA module in various projects. \nAbility to manage endtoend implementation from requirements gathering to design configuration and testing.\nProficient in creating Functional Specification Documents from client requirements.\nExperience in the full software lifecycle with a preference for agile methodology.\nUnderstanding of integration touchpoints and integration patterns.\nExpertise in functional testing and supporting User Acceptance Testing (UAT).\nNice to have:\nBachelors degree in Business Administration Finance or IT.\n8 to 10 years of experience in Finance and banking software consultancy.\nIndepth knowledge of standard banking processes and T24 Transact modules especially AA.\nExcellent English communication skills (written & spoken); proficiency in Arabic is a plus.\nKnowledge of other Temenos solutions such as Infinity TPH Customer & Accounts.\nPersonal traits\nAbility to adapt to different contexts teams and Clients;\nTeamwork skills but also a sense of autonomy;\nMotivation for international projects and ok if travel is included;\nWillingness to collaborate with other players;\nStrong communication skills.\n\nAt Celfocus we are committed to cultivate a diverse and inclusive workplace. As an equalopportunity employer we welcome applicants of all backgrounds gender identities and abilities. We are dedicated to providing reasonable accommodations for candidates with specific needs. If you require any adjustments during the selection process please inform our Talent Acquisition Team.\nCome join the Team!","description_format":"text","description_chars":3882,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-08T00:52:56Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.784,"p_room":0.9,"age_days":28,"expected_fill_days":43,"reasons":["seen:28","velocity","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/celfocus-temenos-l2l3-support-engineer","json_url":"https://alion.io/job/celfocus-temenos-l2l3-support-engineer.json","meta":{"generated_at":"2026-11-09T21:51:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":5923,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54052},"rest":"https://alion.io/mcp/rest/get_company?id=54052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcelfocus-temenos-l2l3-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcelfocus-temenos-l2l3-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcelfocus-temenos-l2l3-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/celfocus-temenos-l2l3-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcelfocus-temenos-l2l3-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3930497}},{"tool":"search_jobs","arguments":{"company":"celfocus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3930497},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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