{"id":2028310,"url":"https://alion.io/job/cellance-customer-success-manager-hf","title":"Customer Success Manager (H/F)","company":{"id":3908973,"name":"Cellance","domain":"cellance.com","url":"https://alion.io/company/cellance","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":45000,"currency":"EUR","period":"year","gross":null,"usd_annual":50637},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-24T14:36:46Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T16:45:16Z","board_verified":false,"closed_at":"2026-10-24T16:45:16Z","days_open":61,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":61},"description":"Rejoignez notre équipe en tant que Customer Success Manager. Vous serez responsable de la gestion d'un portefeuille de grands comptes, du déploiement de nos solutions, de l'animation de la relation client, de la contribution au développement commercial et de la stratégie produit. Vous devez avoir au moins 3 ans d'expérience dans la relation client B2B, de préférence dans un environnement SaaS, digital ou immobilier.\nMissions\nAssurer la gestion et le suivi d’un portefeuille de grands comptes, garantir une relation de confiance et un accompagnement des clients.\nRéaliser le déploiement des solutions chez les clients, améliorer le processus d’onboarding.\nCo-organiser l'événement \"Club Utilisateur\", co-animer une série de webinars à destination des clients.\nProfil recherché\n* 3 ans d’expérience minimum dans la relation client B2B, idéalement dans un environnement SaaS / digital / immobilier.* Expérience solide dans la gestion de grands comptes.\n* À l’aise avec les environnements tech, les données, les outils de support et de pilotage.\n* Bonne compréhension des enjeux clients et capacité à naviguer auprès d’interlocuteurs variés (directions générales, acteurs terrain).","description_format":"text","description_chars":1181,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:32:30Z"},{"event":"close","at":"2026-10-24T16:45:16Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":50637,"is_top_pay":false},"html_url":"https://alion.io/job/cellance-customer-success-manager-hf","json_url":"https://alion.io/job/cellance-customer-success-manager-hf.json","meta":{"generated_at":"2026-10-29T07:29:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908973},"rest":"https://alion.io/mcp/rest/get_company?id=3908973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcellance-customer-success-manager-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcellance-customer-success-manager-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcellance-customer-success-manager-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cellance-customer-success-manager-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcellance-customer-success-manager-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2028310}},{"tool":"search_jobs","arguments":{"company":"cellance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2028310},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}