{"id":787423,"url":"https://alion.io/job/cellanome-senior-field-service-engineer","title":"Senior Field Service Engineer","company":{"id":669270,"name":"Cellanome","domain":"cellanome.com","url":"https://alion.io/company/cellanome","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Foster City, United States","San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-14T16:15:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-30T12:24:22Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"We’re a well-funded start-up. You’ll get a chance to wear many hats, be a part of a growing team, and have the potential for exciting financial and career growth.\nHere’s what sets us apart. We’ve set our sights on some of the biggest challenges facing biology today. We’re amassing a world class team of engineers, scientists, team builders and problem solvers to tackle these challenges heads-on. We’re passionate about developing the next generation technologies that will unravel the complexities of biology.\nThis is a unique opportunity to build, be part of an exciting start-up and be surrounded by good humans who are super capable, humble and down-to- earth.\nCellanome is adding a Field Service Engineer (FSE) to our growing team. In line with our Company values, you will play a significant role in helping customers solve problems and accumulate positive experiences with us. You will be responsible for instrument service implementation including installing, maintaining, troubleshooting, and repairing our proprietary instrument and platform at internal and external customer sites. In partnership with a Field Application Scientist, you will provide technical support to ensure optimal use and customer/collaborator satisfaction. You will also support new product Introductions to ensure successful deployment of new and improvements on existing products in the field. \nEssential Duties include, but are not limited to, the following: \nTravel to customer/collaborator sites to provide timely technical support including troubleshooting, design evaluation, and problem-solving/repair.\nConduct customer site inspection for instrument receipt, installation, and relocations.\nEnsure compliance with instrument specifications and warranty commitments. \nMaintain and document work performed in service reports.\nProvide requirements and feedback for improved product reliability, serviceability, and design.\nPerform verification testing and preventative maintenance for the external instrument fleet. \nAs time allows, help maintain and service our internal instrument fleet; provide feedback to Research and Product Development teams. \nAbility to lift up to 50 lbs for approximately 15% of typical working day, \nAbility to work in front of a computer screen 90% of a typical working day, Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height, \nAbility to comply with personal protective equipment requirements.\nAbility to travel up to 50% of working time away from work location, including overnight/weekend travel at times. \nRole Requirements:\nBachelor’s or other advanced university degree in engineering, life sciences, or a related field.\nMinimum 5 years of field service experience, ideally in complex life science tools/instruments space.\nStrong problem-solving skills, can-do attitude, and attention to detail.\nDemonstrated ability to learn about what customers need, what they are trying to achieve, and how they make decisions to drive customer delight.\nAbility to work in a cross-functional, collaborative, high-growth environment.\nValid passport (90+ day validity) and driver’s license.\nDemonstrated ability to perform the Essential Duties of the position with or without reasonable accommodations. \nPreferred Qualifications:\nEarly-stage company experience.\nExperience with Salesforce and MasterControl or similar CRM and document control system.\nHands-on experience with instrumentation and laboratory equipment; experience as an end-user of related instrumentation.\nKnowledge of cellular biology. \nWe provide competitive total compensation packages, including base pay, benefits, and equity. In California, the estimated base salary range for this position is $120,000 - $170,000/year. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nWhat you can expect from us:\nYou’ll feel the energy when you walk in our door - we work hard, we have fun and we have ambitious plans to grow. Cellanome offers a comprehensive employment package that includes a competitive salary, generous stock options, great individual, and family health plans, a 401(k) and flexibility to balance work and life.\nWe embrace and celebrate the diversity of our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.","description_format":"text","description_chars":4981,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioinformatics","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-09-12T02:21:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.523,"p_room":0.28,"age_days":76,"expected_fill_days":27,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/cellanome-senior-field-service-engineer","json_url":"https://alion.io/job/cellanome-senior-field-service-engineer.json","meta":{"generated_at":"2026-10-30T15:01:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669270},"rest":"https://alion.io/mcp/rest/get_company?id=669270"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcellanome-senior-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcellanome-senior-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcellanome-senior-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cellanome-senior-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcellanome-senior-field-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":787423}},{"tool":"search_jobs","arguments":{"company":"cellanome.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":787423},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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