{"id":891115,"url":"https://alion.io/job/cellply-field-service-engineer","title":"Field Service Engineer","company":{"id":672812,"name":"Cellply","domain":"cellply.com","url":"https://alion.io/company/cellply","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bologna, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":382},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-03T00:00:00Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-11-05T22:17:41Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":155},"description":"This is a pivotal, hands-on role at the intersection of production, R&D, and customer support. You will be one of the first dedicated Field Service Engineers at Cellply, with the opportunity to help shape how we deliver, install, and maintain complex analytical instruments in the field.\nIn the near term, the role combines in-house and on-site work: you will test and qualify instruments before they ship, support production in resolving technical issues, and perform maintenance both in-house and at customer sites. As our installed base grows, the role will become increasingly field-focused, with installation, maintenance, and repair at customer sites becoming the core of the job, with travel evolving from below 50% today to above 50% over time. You will operate primarily across Europe and the Middle East, with possible expansion to North America and APAC as our footprint grows.\nYou will be a key link between customers, production, and the engineering team, ensuring system uptime and building trusted relationships with the scientists who rely on our technology.\nResponsibilities:\nIn-house\nTest, verify, and qualify instruments before installation, ensuring they meet quality and performance standards.\nSupport the production team in diagnosing and resolving technical issues on manufactured systems.\nPerform calibration and maintenance of instruments in-house.\nContribute to the improvement of the procedures and tools used during testing, calibration, and installation.\nCollaborate with R&D and engineering to troubleshoot and resolve complex technical issues.\nInterface with external suppliers to manage technical and component issues.\nCapture customer insights and identify opportunities for product and process improvement.\nIn the field / customer-facing\nPerform on-site installations, preventive and corrective maintenance activities, repairs, and upgrades of VivaCyte systems at customer sites.\nProvide responsive, high-quality technical support to customers, both remotely and on-site.\nManage logistics for systems, spare parts, and tools to ensure timely service delivery.\nPlan, document, and track all service activities.\nRequirements\nTechnical diploma or degree in Mechanical Engineering, Automation/Mechatronics Engineering, Biomedical Engineering, or an equivalent technical discipline.\n3-5 years of relevant experience, ideally in field service or in the manufacture and testing of complex analytical, life-science, or high-tech instrumentation.\nSolid, hands-on, multidisciplinary technical ability across mechanical and electrical systems; experience with optical/imaging units or microfluidics is a strong plus.\nGood written and spoken English; additional languages are a plus.\nWillingness to travel (currently below 50%, expected to grow above 50%).\nA practical attitude for prototyping, mechanical assembly, and test execution.\nStrong problem-solving and root-cause analysis skills.\nExcellent interpersonal and communication skills with a customer-first mindset.\nSelf-starter, organized, flexible, and comfortable in a fast-paced start-up environment.\nExperience with service ticketing or service-management systems is a plus.\nBenefits\nHealth Insurance \nTraining and development on the field and through internal know-how transfer, and the chance to grow with the company as our service organization scales internationally\nExposure to breakthrough innovation in advanced therapies","description_format":"text","description_chars":3410,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Precision Medicine","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-09-14T06:51:32Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.22,"p_room":0.28,"age_days":155,"expected_fill_days":30,"reasons":["conf:6","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/cellply-field-service-engineer","json_url":"https://alion.io/job/cellply-field-service-engineer.json","meta":{"generated_at":"2026-11-06T04:17:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7371,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672812},"rest":"https://alion.io/mcp/rest/get_company?id=672812"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcellply-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcellply-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcellply-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cellply-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcellply-field-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":891115}},{"tool":"search_jobs","arguments":{"company":"cellply.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":891115},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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