Customer Advocacy & Customer Marketing Graduated Internship (12 months)
Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model - which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.
The Team:
The European Customer Advocacy Department is responsible for bringing the voice of the customer to life and identifying the right customers to build and promote their successful implementations in a multitude of ways.
The Role:
The Customer Advocacy, EMEA - Intern will have an opportunity to work on a diverse set of Advocacy initiatives and will gain capabilities in customer relationship building, story telling, data management & accuracy across our customer references, marketing tools, event preparations and other skill-sets reporting to the Senior Manager, Customer advocacy.
The work you’ll do:
- Focus on UKI, France, Iberia/LATAM, Italy, Nordics and Benelux regions as a start
- Support marketing assets development to showcase our customer’s success
- Conduct interviews with Sales field/Value Engineers for story qualification
- Own some part of the event and follow the customer advocacy process
- Deliver regular refreshers on where and how to find Customer Advocates/stories, support sales references
- Report on customer advocacy activities to the manager in Europe
- Maintain Monday Board and Salesforce dashboards
- Own and execute on work streams within journey sprints
The qualifications you need:
- Proven project leadership and project management experiences
- Excellent communication skills (verbal and written)
- Full professional proficiency in English is a must. Spanish / French is a plus
- Highly organized and outcomes-oriented way of working
- Know your way around Excel, PowerPoint, GDrive, open to AI usage
- Value building relationships with colleagues and customers
- Think creatively
- Enjoy social media and have a great interest in software
- Be a team player and provide support in several different types of projects to help increase marketing impact on the business
- Graduated Bachelor or Master degree
- Available for 12months for 40h per week.
What Celonis can offer you:
- Pioneer Innovation:Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1:Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support:Benefit from our inclusive parental leave policy-24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration:Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth:Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being:Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability:Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging:Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact:Join a mission-led organization where our core values-Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future-drive every decision.
About Us:
Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand - turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
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