{"id":85095,"url":"https://alion.io/job/celonis-senior-director-professional-services","title":"Senior Director, Professional Services","company":{"id":133,"name":"Celonis","domain":"celonis.com","url":"https://alion.io/company/celonis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":26,"ghost_share":0,"stale_share":0.615,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":204000,"max":240000,"currency":"USD","period":"year","gross":null,"usd_annual":240000},"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Digital Twin","optional":false}],"status":"live","first_seen_at":"2026-05-20T15:40:18Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-18T09:53:10Z","board_verified":true,"closed_at":null,"days_open":150,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":150},"description":"Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model - which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.\nThe Role:\nAs a Senior Director of Professional Services, you will lead the strategy, growth, and delivery excellence of our Services practice at Celonis. You will manage a sub-regional portfolio of customers and lead multiple high-performing teams each one consisting of 10+ Consultants and Project Managers.\nIn this leadership role, you are not just managing projects; you are running a business unit. You will own the services delivery and sales strategy for your vertical, ensuring the successful deployment of the Celonis Platform to drive tangible value for our customers. You will partner closely with Sales leadership and Value Engineering teams to define the Go-To-Market approach, ensuring customer satisfaction, loyalty, and long-term adoption of the platform.\nThe Work You’ll Do:\nStrategic Practice Leadership\n Business Planning: Create and execute short-term (0-6 month) and mid-term (1-2 year) strategic plans for the multiple verticals within services practice, representing your sub-region in QBRs and strategic management forums.\nForecasting & Operations: Maintain accountability for the Services resource forecast, balancing cost, quality, and speed to ensure a highly efficient and healthy business unit.\nVertical Innovation: Drive the development of Celonis delivery assets and solutions. Define service delivery strategies for new products in your area and act as a sub-regional sponsor for Global Programs.\nDelivery Excellence & Value RealizationExecutive Sponsorship: Serve as the Services Project Sponsor for your portfolio, performing ongoing health checks to govern scope, schedule, and budget. Act as the primary point of escalation for critical project issues.\n Business Critical Value Creation: Drive a value-focused mindset across the team, ensuring that every implementation delivers rapid, measurable ROI to solve for the most business or mission critical challenges facing our customers. Collaborate with the Customer Organization teams to ensure comprehensive adoption plans (onboarding, training) are incorporated into every project.\n Customer Impact: Own customer health and engage directly with customer stakeholders (CoE Leads/Middle Management) to mitigate risks and drive success initiatives like \"Go to Green\".\n\nServices Sales & GrowthCommercial Ownership: Own the scoping and selling of Services deals, including complex or strategic engagements. Act as a trusted advisor to the High Tech Go-To-Market team to position the right service offerings.\nPortfolio Expansion: Proactively review your customer portfolio with peers in the Go-To-Market and Customer Organization to identify opportunities for Services that drive further value and user adoption, aligning with Account Executives and Value Engineers.\nPartner Ecosystem: Build strategic relationships with key partners in the region to support co-delivery models and scaling modalities to ensure the best delivery approach for our most strategic customers.\n\nPeople & Team Development Talent Leadership: Recruit, mentor, and develop a diverse, high-performing team. Provide expanded career mentorship with a focus on core consulting competencies (e.g., stakeholder management, advanced business acumen).\nPerformance Management: Identify high potential individual contributors and effectively manage team performance. Ensure the optimal mix of skills and talent is available to meet the specific needs of our customers.\nCulture: Role model the \"Best Team Wins\" mindset. Foster an inclusive environment that encourages open feedback, resilience during change, and continuous professional growth\n\nThe qualifications you need:\n9+ years of experience in Management Consulting, Professional Services, or SaaS Implementation, with relevant experience working in the SaaS industry.\nProven Leadership: 7+ years of leadership experience managing multiple vertical, with a track record of recruiting, motivating, developing, and retaining top talent in high performing teams.\n Strategic Vision: Experience creating and executing business plans (1-2 year horizon) and managing a P&L or services forecast.\nCommercial Acumen: Strong experience leading services sales cycles, including scoping, pricing, and contract negotiation for complex software implementations.\nDelivery Expertise: Deep understanding of managing professional services teams and software implementation methodologies, preferably in enterprise SaaS or adjacent consulting industries.\n Technical Familiarity: Ability to understand the Celonis Platform (or similar Process Intelligence technologies) at a level required to lead and direct technical consultants and cross-functional teams.\nCommunication: Excellent written and verbal communication skills, with the ability to influence stakeholders at the Senior/Executive level.\n Current and future visa sponsorship is not offered for this role.\nThe base salary range below is for the role in the specified location, based on a Full Time Schedule.\nTotal compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.\nThe base salary range below is for the role in New York, based on a Full Time Schedule.\n$204,000—$240,000 USD\nWhat Celonis can offer you:\nPioneer Innovation:Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.\nOwnership from Day 1:Every full-time \"Celonaut\" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.\nUnrivaled Family Support:Benefit from our inclusive parental leave policy-24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.\nWork-Life Integration:Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.\nContinuous Growth:Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.\nHolistic Well-being:Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated \"Wellness Weeks\" that prioritize work/life balance.\nDrive Sustainability:Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.\nGlobal Inclusion & Belonging:Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.\nValue-Driven Impact:Join a mission-led organization where our core values-Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future-drive every decision.\nAbout Us:\nCelonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand - turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.\nGet familiar with the Celonis Process Intelligence Platform by watching this video.\nCelonis Inclusion Statement:\nAt Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.\n\nYour Privacy:\nAny information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices\nBy submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.\nUse of Artificial Intelligence Tools\nWe rely on an artificial intelligence tool to match the information from your resume to the relevant Celonis job descriptions. This processing is limited to the information provided in your resume or in your candidate profile. The tool produces a match score per candidate for a role, suggests preliminary ranking, and provides recommendations.\nThe tool is only used for support in parts of the job application process, including to facilitate the identification of the relevant Celonis Jobs for candidates and recruiters. All final decisions are made by hiring managers and the Celonis talent acquisition team. Hiring managers and HR specialists use this tool responsibly, are aware of the risk of potential bias, and are equipped to mitigate it.\nPlease be aware of common job offer scams, impersonators and frauds. 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