{"id":2374586,"url":"https://alion.io/job/celsius-holdings-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":4387,"name":"Celsius Holdings","domain":"celsius.com","url":"https://alion.io/company/celsius","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0.083,"stale_share":0.25,"repost_share":0.083,"time_to_fill_p50_days":31,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boca Raton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":111000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-12T18:20:20Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-27T19:34:37Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"If you’re reading this on your way from 5am spin class to festival fast-pass, you’re CELSIUS®- an everyday hustler with the essential energy to aim high, and go the extra mile wherever your goals take you.\nJoyful by design, sunny by nature, and unapologetically bold. If your bestie has you saved in their phone as “Icon,” you’re ALANI NU® - confident, colorful, and bringing main-character energy to every moment.\nSoCal in your soul, attitude in your stride. If gravity doesn’t stop you and “impossible” sounds more like “dare you,” you’re ROCKSTAR®- a born rebel, raising the bar with mind-body energy and zero compromise.\n---\nTogether, we’re Celsius Holdings, Inc.- a global CPG company united by three powerhouse brands and one incredibly talented team.\nAt Celsius, we pride ourselves on empowering our people. Every employee has a stake in our success. We create a collaborative culture built on inclusivity, innovation, and a belief that great ideas can come from anywhere.\nAnd we’re on our way to building something bigger: a category where energy isn’t just consumed, it’s lived-where performance meets personality, brand becomes community, and every can crack sparks a statement.\nThis is the future of modern energy. This is Celsius.\nReady to take your career to the next level? Join our team and redefine what it means to be energized.\nIf you are looking for an exciting opportunity to join a fast-growing team in a role that provides professional and personal growth, we encourage you to apply to ourIT Help Desk Technician opening. Celsius is hiring for this position in our Boca Raton, FL.\nIT Help Desk Technician\nDepartment: IT\nReporting to: SVP of IT, Security and Infrastructure\nLocation: Onsite in Boca HQ\nJob Overview\nUnder the direction of the SVP of IT, Security and Infrastructure you are responsible for supporting and effectively provisioning, installing/configuring operating systems, hardware, software, and related applications. Further responsibilities include tracking IT Assets and projects, creating IT POs, monitoring and resolving onsite IT support tickets related to printers, applications, and general user support questions. You are also responsible for maintaining and monitoring daily support tickets through email and Celsius’ ticketing platform.\nRequirements\nMust hold an A+ and Networking + Certification\nMust have advanced skills in MS Office, Outlook, Excel, and PowerPoint Experience\nMust be able to type 50 plus words per minute\nDemonstrated problem-solving and troubleshooting skills.\nMust be detailed orientated, with excellent oral and written communications skills.\nFunction as a member of a work team, self-motivated, and highly responsible.\nPython and Power BI, Power Automat, skills a plus\nMust be able to work full time onsite in Boca Raton\nAS or BS Degree - Computer Information Management or combination of education/experience.\n1 Year experience with Office365, TEAMs, SharePoint and Inventory management systems\n1 Years of network/infrastructure administration experience 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.\nExperience with Windows 11, Windows Server \nAbility to work in a fast-paced, high-growth environment\nExcellent customer support skills.\nResponsibilities\nManage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned.\nInventory management of all hardware and software asset lists.\nManage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones)\nAssist users with resetting passwords or login issues, mobile device questions, and email archiving.\nAssist users with creating TEAMS groups/channels or SharePoint sites.\nCreate Application Job Aids for managers to use and distribute as application tutorials.\nOther duties as assigned by management.\nRole Breakdown\n25% Onboarding and Offboarding of Hardware and Users\n25% Endpoint Administration and Documentation\n25% Inventory Management\n25% Helpdesk Support\nBenefits\nComprehensive Medical, Dental & Vision benefits\nLong- and short-term disability\nLife insurance\nPaid Time Off\nCompany-paid holidays\n401(k) with Company match\nIdentity theft and legal services\nThe base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans). \nCelsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. We believe strongly in fostering a safe, fair and respectful work environment. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please reach out to .\nThe above information has been designed to indicate the general nature and level of work performed by employees within this classification. 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