{"id":1622169,"url":"https://alion.io/job/cen-mcb-customer-service-representative-1-2","title":"MCB Customer Service Representative 1","company":{"id":29881,"name":"CEN","domain":"cen.ai","url":"https://alion.io/company/cen","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johnson City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-16T22:20:31Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-26T15:46:12Z","board_verified":false,"closed_at":"2026-10-26T15:46:12Z","days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"GENERAL DESCRIPTION OF POSITION\nProvide customer service to Bank customers and assist in operations. Handle customer transactions, cross-selling of MCB products. Balance currency, coin, and checks in cash drawers at end of business day, and calculate daily transactions using computers, calculators, or adding machines. Assist Branch Manager with scheduling and problem resolution as needed.\nESSENTIAL FUNCTIONS:\n1. Customer and Account Service\nBe a primary contact for consumer banking, proactively learning about our customers and their needs, and providing a knowledgeable point of contact.\nRepresent the Bank positively, courteously, and with the greatest concern for the customer’s interest.\nBe friendly. Smile when dealing with customers. Reserve personal concerns for personal time away from the Bank.\nAssist customers with opening, maintaining, and closing accounts. Recommend services that will meet the customer’s needs and increase MCB’s service base.\nAssist customers with questions and problems on checking and savings accounts. Locate appropriate information and help resolve concerns.\nReceive and handle or transfer calls to the Bank.\nAssist Deposit Operations with account research, resolution, and maintenance. Process return items and forms as necessary.\n2. Customer Transactions and Balancing\nEnsure that transactions, balancing, receiving cash, and other functions are performed with dual control and/or all proper authorization\nCash checks and pay out money after proper identification has been acquired, verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.\nReceive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.\nExamine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents\nEnter customers' transactions into computers to record transactions and issue computer-generated receipts. Consult Branch Management for corrections. Place stops or holds on customers accounts as necessary.\nPrepare and verify cashier's checks; Assist customers with access to lock boxes.\nReceive mortgage, loan, or other bill payments, verifying payment dates and amounts due\nProcess transactions such as funds transfers, term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.\nAssist customers with access to lock boxes as needed.\nCount currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.\nIdentify transaction mistakes when debits and credits do not balance.\n3. MCB Products\nExplain, promote, or sell products or services such as money orders, and cashier's checks, using computerized information about customers to tailor recommendations.\nCross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.\nConduct call-backs to external check printing companies to verify customer information.\nDirect customers to other Bank staff if necessary to facilitate interactions.\n4. Branch Operations\nOpen, set timers, and close the safe deposit vault utilizing dual control.\nConduct check verifications requested by third parties.\nOrder currency for the vault for bank use, as directed.\nClear the cash items as reported by the Operations department as directed.\nCoordinate ATM and night deposit balancing and maintenance as directed.\n5. Compliance\nDiligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.\nMaintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, etc. Follow these at all times.\nCommunicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues. \nAddress and report suspected violations of policy, procedure, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and guidelines, as outlined in the Code of Conduct. Reported information will be kept confidential.\nParticipate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.\n6. Other\nAbility to work scheduled and other needed hours at the designated location(s)\nAssist Management with scheduling and other issues as directed.\nAll Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.\nAssist other managers or Team Members as needed.\nManagement or Bank policy may revise, delete, or add responsibility as necessary.\n7. Activity\nAbility to operate office equipment, telephones, and computers\nAbility to communicate fluently in English, in person, in writing, and on the computer\nAbility to hear, speak, and understand verbal communication\nAbility to read, write, count, and perform basic math functions\nAbility to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)\nAbility to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.\nAbility to lift up to 15 pounds, grasp, reach, and pull\nAbility to think, remember, learn new information, and apply cognitive data to job functions\nAbility to assess and concentrate on mental and physical job tasks to see them to completion\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nEDUCATION AND EXPERIENCE\nHigh school diploma or equivalent, plus specialized schooling and/or on-the-job education in a specific skill area; e.g., banking operations, customer service, clerical/administrative functions, etc., plus 1-2 years of related banking experience and/or training, or an equivalent combination of education and experience. Must demonstrate a positive attitude and pleasant disposition at all times, including during periods of pressure or customer confrontation. Requires excellent interpersonal, verbal, and telephone communication skills, as well as strong organizational abilities.\nPREFERRED EDUCATION AND EXPERIENCE:\nPreferred qualifications include 2-3 years of banking experience with an emphasis on deposit operations; demonstrated customer service experience in a fast-paced or customer-focused environment; familiarity with applicable banking regulations; and the ability to apply regulatory knowledge accurately while maintaining strong service standards.\nADDITIONAL INFORMATION\nNot indicated.","description_format":"text","description_chars":6873,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:50:15Z"},{"event":"close","at":"2026-10-26T15:46:12Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/cen-mcb-customer-service-representative-1-2","json_url":"https://alion.io/job/cen-mcb-customer-service-representative-1-2.json","meta":{"generated_at":"2026-10-27T01:45:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":739,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":29881},"rest":"https://alion.io/mcp/rest/get_company?id=29881"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcen-mcb-customer-service-representative-1-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcen-mcb-customer-service-representative-1-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcen-mcb-customer-service-representative-1-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cen-mcb-customer-service-representative-1-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcen-mcb-customer-service-representative-1-2"}]}