{"id":1416527,"url":"https://alion.io/job/cencora-call-center-pharmacy-technician","title":"Call Center Pharmacy Technician","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":133,"ghost_share":0,"stale_share":0.88,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reading, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6679},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T20:57:10Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-19T02:44:27Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nLocation: This is an onsite, Pharmacy Call Center Technician position located in West Reading, PA 19611 supporting Tower Health retail pharmacy operations in an office-based setting. This role is Full-time role - 40hrs per week\nResponsibilities:\nResponsible for creating a patient profile in the pharmacy information system.\n\nEnters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.\n\nResponsible for entering all new patient prescription information into the pharmacy information system.\n\nAddresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.\n\nParticipates in achieving business goals and metrics for the Ambulatory Pharmacy.\n\nRetrieves and prepares the medication for pharmacist review and verification.\n\nPrepares inventory reports for pharmacist review to purchase.\n\nSubmits, receives, and places inventory in stock.\n\nAnswers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.\n\nAssists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.\n\nAssists Pharmacist by providing required information for therapeutic consults with patients.\n\nIntervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.\n\nSupply and monitor ambulatory dispensing robotic technology.\n\nActively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.\n\nPerforms related duties as assigned.\n\nEducation:\nNormally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelor's degree program preferred. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required. State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.\nEmployees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license. For further information, please consult the state board of Pharmacy.\nSkills and Knowledge:\nAbility to communicate effectively both orally and in writing\n\nAbility to work quickly and accurately under time and volume constraints\n\nStrong interpersonal skills\n\nAbility to resolve patient issues quickly and creatively in order to improve customer satisfaction\n\nFamiliarity with pharmaceutical products, services and drug interactions\n\nStrong organizational skills; attention to detail\n\nGood analytical skills\n\nWhat Cencora offers\nWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora\nFull timeEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned\nAffiliated Companies\nAffiliated Companies: Value Apothecaries Inc","description_format":"text","description_chars":5360,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Biotechnology","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-09-28T20:57:10Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.441,"p_room":0.55,"age_days":20,"expected_fill_days":18,"reasons":["conf:3","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/cencora-call-center-pharmacy-technician","json_url":"https://alion.io/job/cencora-call-center-pharmacy-technician.json","meta":{"generated_at":"2026-10-19T18:01:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-call-center-pharmacy-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-call-center-pharmacy-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-call-center-pharmacy-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-call-center-pharmacy-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-call-center-pharmacy-technician"}]}