{"id":1170251,"url":"https://alion.io/job/cencora-claims-administrator","title":"Claims Administrator","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":87,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Normanton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":103000,"period":"year","method":"role_country_seniority_unknown","sample_n":219},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-09-25T16:24:28Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nJob Title: Claims Administrator\nReports To: Credit Manager\nJob Purpose:\nTo enable the timely and accurate processing of credit claims on the full-service business, in accordance with Good Distribution Practice (where applicable) as necessary to protect the Company from losses by fraudulent claims or delay in cash collections.\nKey Tasks\nCollate information for logging claims for shortages, overages, debits, damages, and uplifts daily and print all claims from the email box, monitoring this regularly throughout the day\nLog Export order shortages and scan the completed credit into file.\nEmail destruction notification to all customers for damaged stock. Chase any outstanding notifications not returned, and chase for any photos of damaged stock\nChallenge customers for all failed uplifts which have been destroyed or refused or not collected\nInvestigate all stock discrepancies from system, daily reports received, warehouse, returns and liaise with Inventory\nLiaise with Returns Department to validate returns for credit\nChase customers for the storage declaration if this has not been returned with the goods\nChallenge customers for claims for shortages/overages where no stock discrepancy or return\nIdentify and book on stock for failed deliveries/unauthorized returns. Notify Returns Department of reference number to enable stock to be booked on systems and add RGN numbers to the invoices on the invoicing system.\nCheck to see if any excess goods have been delivered with shortage claims\nLiaise fully with credit controllers\nUpdate systems to reflect progress of credit claims\nUpdate Client exceptions for their authorization.\nLiaise fully with customer care, operations, client, and customer re-outstanding or new claims\nMonitor progress and location of all credit's claims updating outstanding credit log daily on the status of claims\nAct as additional resource for pricing department during holidays, sickness and busy periods assisting in the maintenance of pricing schemes\nFiling completed or cancelled claims, and yearly archiving claims with the warehouse\nContact and challenge customers for suspense stock levels from inventory report\nCheck non shipped order list to see if any have been delivered to the customer\nRaise claims with couriers for any lost stock that has been notified within the relevant time scales\nLiaise with clients for authorizations on large returns, short-dated stock and sale or return requests as per associated documents\nLiaise with the client account managers with credit issues etc.\nRegular monthly meetings to discuss department issues, progress, and development\nMaintain standards in accordance with the Health & Safety policy\nTo assist the Credit Manager where necessary regarding claims\nTo carry out any reasonable requests as determined by Management\nHandling claims for faulty products or reports of adverse events in accordance with company procedures.\nWorking closely with QA for any quality issues or MHRA queries with claims or collections\nTo ensure that all direct reports adhere to the Company Health & Safety policies/standards at all times\nTo ensure that all accidents and near misses are reported immediately to the HS&E Manager\nTo ensure that all department activity is performed in accordance with company procedures and client instructions\nComply with all applicable Standard Operating Procedures and Training Manuals in order to ensure activities are performed in compliance with relevant requirements of GDP, GMP (as applicable) and any ISO certifications held by the company.\n.\nCompetencies\nCommunication on all levels both written and verbally\nWorking Accurately and to Tight Deadlines\nProven ability to work alone and unsupervised.\nProfessional telephone manner\nPC Literate\nPersonal Attributes\nFlexible approach to work and hours of work\nSmart in appearance and a good attendance record\nStrong interpersonal skills\nConfident and Professional\nOrganised and able to prioritise work\nAble to work as a Team\nEducation, Knowledge and Experience Required\nPrevious credit control experience\nWorking knowledge of Dynamics 365 Business Central\nStrong Numeracy and Literacy\nProven ability to use initiative\nAccurate with attention to detail\nIntermediate MS Word, Excel, and Outlook\nA Sound Knowledge of GDP\nTrained in all relevant SOPs within 3 months\nKey Working Relationships\nCredit Controllers\nCustomer Care\nClient Account Managers\nOperations Managers\nCustomers\nQuality\nReturns\nClients\nSecurity\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: Alliance Healthcare Management Services LimitedEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":6280,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-09-24T06:56:41Z"}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.448,"p_room":0.75,"age_days":18,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/cencora-claims-administrator","json_url":"https://alion.io/job/cencora-claims-administrator.json","meta":{"generated_at":"2026-09-26T00:12:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":103,"day_limit":5000,"remaining_today":4897,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}