{"id":3764833,"url":"https://alion.io/job/cencora-client-account-manager-2","title":"Client Account Manager","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":145,"ghost_share":0,"stale_share":0.766,"repost_share":0.028,"time_to_fill_p50_days":27,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T05:13:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nJob Purpose:\nTo manage a portfolio of current Order to Cash clients, oversee and report on service delivery, drive improvement, maintain contractual agreements and identify and secure further commercial opportunities.\nResponsabilities:\nDevelop and maintain positive, professional relationships with Alloga’s existing client base, while supporting the company’s strategy.\nPresent Alloga and its services professionally through face-to-face meetings, telephone calls, virtual meetings, emails and other communication channels\nRespond effectively and promptly to client needs, enquiries and service-related issues\nAgree and manage a schedule of client business reviews, ensuring that each client has at least one structured review per quarter, supported by an agenda, meeting minutes and documented actions.\nIdentify, scope and support the implementation of new business opportunities and value-added services for existing clients\nWork with the Implementation Manager to support the successful go-live of new business\nMonitor clients’ perception of Alloga’s services and work with the relevant internal departments to address service gaps or areas requiring improvement\nSupport the Alloga Client Survey process, review client feedback and contribute to appropriate improvement actions\nTake ownership of client-related service issues and contribute positively to their resolution, helping to minimise potential losses or service disruption for both the client and Alloga\nEnsure that relevant deviation reporting is initiated following incidents that significantly affect a client’s service or products, involving Quality colleagues when required\nWork closely with Contract Operations Managers for clients with 3PL storage and distribution activities\nUnderstand clients’ future requirements, including storage needs, and ensure that one-, two- and three-year forecasts are captured\nPrepare weekly storage reports by client and product type and manage storage levels that fall outside agreed allocations\nContribute to Alloga Change Controls associated with significant business changes, including the relocation of clients between buildings\nIdentify and escalate substantial commercial risks, including potential loss of business or risks to the profitability of service provision\nEnsure that client accounts remain commercially viable and are supported by current agreements or contracts\nReview clients’ commercial outlook at least annually and ensure Client Account Plans are updated accordingly\nSupport the implementation of inflation-linked service fee increases, general rate reviews and new revenue opportunities\nSupport contract renewal discussions and ensure that legal approval is obtained for contractual amendments before signature\nEnsure that chargeable activities and value-added services are captured and that appropriate rates are agreed with clients\nMaintain an appropriate understanding of pharmaceutical industry requirements, including Good Distribution Practice, commercial developments and the effects of imports and exports on business processes and revenue\nProduce and report monthly KPIs, identify service issues and work with clients and internal departments to improve performance\nMaintain accurate client information, account plans, risk registers, operating procedures, task instructions and relevant reporting dashboards\nSupport due diligence and client profile change processes\nCollaborate effectively with Operations, Quality, Finance, Customer Care, Implementation and other internal stakeholders\nDeputise for the Senior Client Account Manager when required\nEnsure that activities are undertaken in accordance with applicable company procedures, client instructions, Standard Operating Procedures, GDP, applicable GMP requirements and relevant ISO certifications\n.\nRequirements:\nDegree-level education or significant professional experience in a similar position\nPrevious experience within the pharmaceutical or FMCG industry would be a strong advantage\nUnderstanding of supply chain and warehouse concepts\nSound knowledge of Good Distribution Practice\nHigh level of competence in standard Microsoft Office or equivalent workplace computer applications\nExcellent presentation skills\nAbility to complete training in all relevant Standard Operating Procedures within the required timeframe\nGood commercial awareness and a service-oriented approach\nAbility to support the development and implementation of new business opportunities\nAbility to work effectively with clients and cross-functional internal teams\nAbility to operate in accordance with company procedures, health and safety standards, client instructions and applicable regulatory requirements\nMinimum Skills Required\nExcellent interpersonal, client relationship and communication skills.\nAbility to communicate professionally through face-to-face meetings, telephone calls, virtual meetings and written correspondence\nStrong planning, organisational and prioritisation skills\nAbility to work independently while contributing effectively as part of a team\nAbility to use initiative and sound judgement to make logical decisions\nStrong customer-service orientation\nGood commercial awareness\nAbility to identify, manage and escalate client service or commercial risks\nProblem-solving skills and the ability to take ownership of service-related issues\nResilience and determination to provide a consistently high-quality service\nAbility to analyse and report on client performance and operational KPIs\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: Alliance Healthcare Management Services LimitedEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":7307,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Logistics","Wholesale","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-11-04T19:39:19Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/cencora-client-account-manager-2","json_url":"https://alion.io/job/cencora-client-account-manager-2.json","meta":{"generated_at":"2026-11-08T06:53:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14944,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-client-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-client-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-client-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-client-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-client-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3764833}},{"tool":"search_jobs","arguments":{"company":"cencora.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3764833},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}