{"id":3147936,"url":"https://alion.io/job/cencora-customer-service-representative-5","title":"Customer Service Representative","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":114,"ghost_share":0,"stale_share":0.816,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":41000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T05:45:23Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nPosition Summary\nWorld Courier is recruiting for a Customer Service Representative, supporting clinical trial projects for some of World Courier's key clients. Primary contact for specific clinical trial clients, providing dedicated operational and customer service support by:Handling enquiries, bookings and reports.\nPlanning shipping solutions according to the specific requirements of each clinical study.\nMaintenance of the clinical trial database.\n\n The successful candidate will cover shifts between 07:00 - 18:00, Monday to Friday. \nPrimary Duties and Responsibilities\nHandling enquiries from clients, agents and World Courier offices via phone and email.\nReceive booking via phone/email and create order in World Courier system.\nMaintain the clinical trial database, including:\nMonitor and track ongoing shipments, reacting to any deviation from the plan.\nKeep clients and World Courier offices updated to the status of their shipment, especially in regard to delays.\nAction notes sent and received in the system.\nDetermine which shipping solution should be used for certain shipments and any packaging issues.\nCommunicate any temperature results as soon as possible after delivery, checking and noting any deviations.\nCompile daily, weekly and monthly study specific reports, follow up reports and noting any deviations.\nCompile daily, weekly and monthly study specific reports. Follow up reports and performance reports.\nRecognizes important information and makes immediate use of this information (Holiday lists, All Station emails, Ops memos).\nWork with regulations (ADR/DGR/AITA) as well as local laws and guidelines.\nBuild and maintain relationships with World Courier offices and clients. \n\nCandidate Requirements\nEducation of graduate or similar.\nEnglish language to a very high level, both verbal and written.\nPrevious B2B (business to business) customer service experience - ideally internationally.\nExperience with the logistics and/or pharmaceutical sectors would be beneficial.\nProfessional and confident presentation skills.\nProficiency with working tools such as PowerPoint, Excel and Word\nFluency in English.\nStrong communication skills - both verbal and written.\nAbility to independently manage multiple tasks, work under pressure and meet deadlines.\nAble to provide relevant ad-hoc information on request.\nExcellent organizational and time management skills.\n.\nEXPERIENCE AND EDUCATIONAL REQUIREMENTS:\nCollege education and /or industry experience preferred.\nRequires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires zero (0) to two (2) years directly related experience.\nREPORTS DIRECTLY TO: \nInternational Customer Service Manager and Supervisors\nMINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:\nStrong customer service skills Strong interpersonal skills, positive attitude & self-motivated Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction Familiarity with World Courier services and operations Strong organizational skills; attention to detail Basic knowledge of Microsoft Word, Excel and inventory management system Strong typing/data entry skills\nWORK ENVIRONMENT\nThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: World Courier de Espana, S.A.Equal Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":5508,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Wholesale","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-10-23T11:03:24Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.616,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/cencora-customer-service-representative-5","json_url":"https://alion.io/job/cencora-customer-service-representative-5.json","meta":{"generated_at":"2026-10-24T13:42:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-customer-service-representative-5"}]}