{"id":3764810,"url":"https://alion.io/job/cencora-customer-service-representative-6","title":"Customer Service Representative","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":144,"ghost_share":0,"stale_share":0.771,"repost_share":0.028,"time_to_fill_p50_days":27,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T19:39:19Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T04:41:55Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nThe role of a Customer Service Representative is to be a reliable point of contact for the customers to receive any update of their shipments. It implies also raising the job orders of new shipments and being able to handle, action or distribute accordingly any customer request. Daily management of the systems available in the network is mandatory.\nPrincipal Duties & Responsibilities\nThe holder of this position may perform the following tasks:\nHandle enquiries from clients; provide information about World Courier and the service provided, from the initial stage prior to quoting to the final stage if there are additional requirements for the invoice to be paid. \nBeing able to design the shipment (type of packaging, route, etc). Determine which shipping solution should be used for certain shipments and coordinate actions with WEMEA Quote Team to make sure the quotation provided is accurate. \nReview the initial docs provided by shippers/customers and being able to suggest corrections or amendments to minimize the exchange of e-mails. Use Case Management tool.\nMonitor and track ongoing shipments, reacting to any deviation from the plan. \nKeep clients updated to the status of their shipment, especially in regards to delays. \nAction all reports in TMS System and keep Special Monitoring up to date.\nAdvise clear pick up/special delivery/temperature control handling instructions to a destination office on how a shipment should be managed. \nChase destination offices daily to get updates when the TMS System is not showing accurate information.\nRecognize important information and makes immediate use of this information (Holiday lists, All Station emails, Ops memos). \nWork with regulations (ADR/DGR/IATA) as well as local laws and guidelines.\nBeing in constant communication with Ops Department to be aware of the status of the shipments, and with Sales Department to be able to inform them about shipment evolution and new opportunities. \n.\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be considered as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.\nKnowledge & Skills:\nAble to follow procedures & instructions \nAble to take on projects at the request of management \nAble to provide relevant information on request \nGood communication skills - verbally & written (Portuguese and English)\nPersonal Attributes and Disposition:\nAbility to work as part of a team and independently \nHave excellent interpersonal skills \nSelf-motivated \nRemains Calm under pressure \nFlexible attitude - for working shifts and last-minute coverage \nHigh attention to detail \nUses own initiative \nAble to prioritize workload \nFriendly & polite \nDependable, reliable, and trustworthy \nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies:Equal Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":4737,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Wholesale","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-11-04T19:39:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/cencora-customer-service-representative-6","json_url":"https://alion.io/job/cencora-customer-service-representative-6.json","meta":{"generated_at":"2026-11-09T07:07:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4013,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-customer-service-representative-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-customer-service-representative-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-customer-service-representative-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-customer-service-representative-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-customer-service-representative-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3764810}},{"tool":"search_jobs","arguments":{"company":"cencora.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3764810},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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