{"id":2273758,"url":"https://alion.io/job/cencora-customer-service-representative-ii-2","title":"Customer Service Representative II","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":105,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T02:57:05Z","board_verified":false,"closed_at":"2026-10-23T02:57:05Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nThis role is in support of Cencora’s third-party logistics service in the US operating through our ICS business.\nShift Details: Mon - Fri - 8am-5pm\nPay Details: $19/hr\nPrimary Duties and Responsibilities:\nUnder moderate supervision of the Customer Care Supervisor or other supervisory/management level position within the facility, is responsible for ensuring customer satisfaction by providing Cencora customers with courteous, professional and efficient service at all times.\nAssists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution\nFrequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls\nWorks with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly\nProcesses all phone, fax, mail, e-mail, dropship and verbal orders from customers\nResponsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner\nPerforms data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested\nAssists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number\nCommunicates with all departments within the Distribution Center as well as field sales associates\nServes as liaison between customers and field sales associates\nMakes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations\nComplies with all appropriate policies, procedures, safety rules and regulations\nPerforms related duties as assigned.\nEducation:\nHigh School Diploma/GED or equivalent experience required.\nSkills and Knowledge:\n2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.\nStrong customer service skills\nStrong interpersonal skills\nGood decision-making skills\nGood analytical skills\nAbility to communicate effectively both orally and in writing\nAbility to resolve customer issues quickly and creatively in order to improve customer satisfaction\nFamiliarity with Cencora products, services and pharmaceutical distribution operations\nStrong organizational skills; attention to detail\nBasic knowledge of Microsoft Word, Excel and inventory management system\nCertification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.\nWhat Cencora offers\nWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora\nFull timeEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned\nAffiliated Companies\nAffiliated Companies: Integrated Commercialization, LLC","description_format":"text","description_chars":5312,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Prescription Drugs","Logistics","Wholesale"],"lifecycle":[{"event":"open","at":"2026-10-11T08:24:40Z"},{"event":"close","at":"2026-10-23T02:57:05Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/cencora-customer-service-representative-ii-2","json_url":"https://alion.io/job/cencora-customer-service-representative-ii-2.json","meta":{"generated_at":"2026-10-23T03:58:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6514,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-customer-service-representative-ii-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-customer-service-representative-ii-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-customer-service-representative-ii-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-customer-service-representative-ii-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-customer-service-representative-ii-2"}]}