{"id":1159329,"url":"https://alion.io/job/cencora-customer-service-representative","title":"Customer Service Representative","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T22:58:28Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T07:26:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nResponsibilities:\nUpdate existing customers on new programs, promotional activities, products, services, and account inquiries.\nAssist customers with issues such as missed shipments, price adjustments, backorders, and unresolved problems, ensuring prompt resolution.\nCoordinate with field sales associates on special orders, quotations, and manufacturer communications.\nWork closely with warehouse associates, customers, and sales teams to ensure a smooth order fulfillment process.\nProcess customer orders received via phone, fax, mail, email, and verbal requests.\nProvide accurate information regarding products and services and escalate unresolved concerns when appropriate.\nPerform data entry related to order processing, order history, special orders, pricing, and customer inquiries.\nManage backorders by offering substitutions, obtaining manufacturer updates, and maintaining open order reports.\nCommunicate effectively with distribution center departments and field sales associates.\nServe as a liaison between customers and field sales associates.\nRecommend process improvements to enhance customer service operations.\nFollow all company policies, procedures, safety standards, and regulations.\nParticipate in an after-hours emergency order on-call rotation after completing one year of service.\nPerform additional duties as assigned.\n.\nEducation:\nHigh School Diploma, GED, or equivalent experience required.\nHDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent certification preferred.\nWork Experience:\nMinimum of 2 years of experience in Customer Service, Customer Support, Order Management, Customer Operations, Sales Support, or a related field required.\nExperience handling customer inquiries, order processing, and issue resolution preferred.\nExperience working with cross-functional teams, including sales, warehouse, and operations teams preferred.\nSkills and Knowledge:\nStrong customer service and problem-solving skills.\nAbility to manage customer complaints and resolve issues effectively.\nKnowledge of order processing and order management procedures.\nStrong verbal and written communication skills.\nAbility to coordinate with customers, sales representatives, manufacturers, and internal departments.\nProficiency in data entry and maintaining accurate records.\nAbility to multitask and prioritize work in a fast-paced environment.\nStrong attention to detail and organizational skills.\nKnowledge of pricing, inventory availability, and backorder management processes.\nProficiency in Microsoft Office and customer service systems preferred.\nAbility to work independently and collaboratively within a team environment.\nFlexibility to support after-hours emergency orders as part of an on-call rotation.\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: ASD Specialty Healthcare LLCEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":4591,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmaceuticals","Cell & Gene Therapy"],"lifecycle":[{"event":"open","at":"2026-09-23T22:58:28Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:2","wave","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cencora-customer-service-representative","json_url":"https://alion.io/job/cencora-customer-service-representative.json","meta":{"generated_at":"2026-09-24T07:30:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}