{"id":1186424,"url":"https://alion.io/job/cencora-customer-support-administrator","title":"Customer Support Administrator","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-24T00:00:00Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-09-24T19:06:07Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":92},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nJob Description\nJob Title: Customer Support Administrator\nDepartment: Section 1\nLocation: Newcastle\nReports To: Warehouse Operations Manager\nJob Purpose:\nThe Customer support administrator willinteract with Alliance Healthcare customer services and will beresponsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services.\nKey Accountabilities\nAll staff areexpected to understand the principles of Good Distribution Practice of Medicinal products for Human use (2013/C 68/01) which is reflected in our SOP - REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix. \nThese are the significant elements of the role:\nResolvingcommon and complex issues by determining the need of the customer and immediately offering favourable solutionswithin laid down procedures\n\nOrders, contract prices, to-follows, special orders, warehouse and delivery errors, missing lines, transfer orders and administration queries\n\nFollow all siteprocedures relating to missing claims and returns\n\nManage urgent order requests\n\nAdvise manager when special action is required.\n\nRespond to POD queries, maintain communication with transport department\n\nCollaboratingwith a network of customer service agents,warehouse, transport and inventorydepartmentto discuss any queries and issues\n\nMaintainingcontact and followingup on problems that required special handling(urgent order requests, expiry date check,issuingauthorisation to uplift restricted items,dealing with Boots Photo enquiries, returns chases, etc.)\n\nOther clerical duties as assigned\n\nBe familiar with Hospital/Retail initiatives\n\nProvidingassistanceand support to Customer Services\n\nAdvisingmanager when special action is required\n\nEnsuringthe accurate recording of all Alliance Healthcare measures as required\n\nMaintainingstandards in accordance with Health & Safety policy\n\nCompletingall administrative tasks to ensure compliance with company procedures\n\nProvidingcustomer care at the highest level to ensure maximum customer satisfaction\n\n.\nSkills and Experience\nYou’ll need at least 1 years’ experience in a contact centre or customer-facing role. As well as this, you’ll need to be able to prioritise your own workload and work confidently and quickly to set targets. Good typing skills, verbal communication and attention to detail are also essential. At times you’ll be dealing with customers, so being able to deal with challenging behaviour is a must-have. A-Levels or equivalent level of education is preferred.\nManual Handling\nIt should be noted that manual handling tasks such as lifting and bending are “essential requirements” of this role.\nWhilst Alliance Healthcare is committed to developing positive policies to promote equal opportunities in employment, we have a duty of care to ensure we do not instigate or worsen any conditions that would prevent the employee from carrying out manual handling duties.\nOn that basis, for this role we cannot make “reasonable adjustments” for any applicant who is unable to carry out such duties. If you are unsure as to whether this applies to your application, you must detail on your application form and discuss at interview any information you feel may be relevant.\nExisting employees should keep their line manager informed of any changes that may affect their ability to carry out such duties.\nKey Dimensions:\nNo managerial responsibility\nKey Working Relationships:\nTeam Leader\nTeam Members\nShift Manager\nCustomer ServicesDepartment\nInventoryDepartment\nTransport Department\nLevel of Decision Making:\nThe administratormay be required to work un-supervised\nAdditional Information:\nYou will be required to cover other operational duties in the warehouse\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: Alliance Healthcare Management Services LimitedEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":5685,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Pharmaceuticals","Cell & Gene Therapy"],"lifecycle":[{"event":"open","at":"2026-09-24T14:56:19Z"}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.337,"p_room":0.28,"age_days":92,"expected_fill_days":12,"reasons":["conf:2","win:tail","crowd:junior,brand"],"computed_at":"2026-09-24T21:53:32Z"},"pay":null,"html_url":"https://alion.io/job/cencora-customer-support-administrator","json_url":"https://alion.io/job/cencora-customer-support-administrator.json","meta":{"generated_at":"2026-09-24T21:53:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"subnet","units_charged":1,"used_today":186,"day_limit":5000,"remaining_today":4814,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}