{"id":1174192,"url":"https://alion.io/job/cencora-field-case-manager","title":"Field Case Manager","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":173000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":123},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-09-24T19:06:07Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nThis job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.\nReviews patient files, treatment history, provider inputs, and supporting documentation to confirm readiness for case action and next-step processing.\nExecutes established clinical and operational procedures to support patient enrollment, therapy coordination, case progression, and access to prescribed treatment.\nAudits case activity, follow-up actions, and documentation quality to identify discrepancies, delays, and process gaps affecting service delivery.\nEvaluates therapy access barriers, coverage issues, and coordination risks to determine timely escalation and resolution needs.\nInterprets program protocols, product guidance, and operational requirements to provide clear direction to patients, providers, and internal teams.\nStabilizes the patient journey by coordinating with healthcare providers, pharmacies, clinics, and support teams to reduce disruption in therapy access or administration.\nUpholds adverse event reporting, documentation controls, and communication standards in line with clinical, quality, and regulatory expectations.\nMandatory requirement:\nBachelor's degree in NURSING.\nBilingual (Fluent in French and English)\nInterested to work for 12 months contract role\n6+ years of experience in Nursing, healthcare, pharmacy, managed care, health systems, operations, or a related field required.\nProject Management Professional (PMP) or equivalent certification preferred. Certification in Lean Six Sigma preferred.\nKnowledge in clinical operations, care coordination, and case management processes.\nKnowledge in patient support program workflows and therapy access pathways.\nKnowledge in clinical documentation, record maintenance, and audit requirements.\nKnowledge in treatment protocols, therapy administration support, and patient education practices.\nKnowledge in reimbursement navigation, coverage processes, and funding support activities.\nKnowledge in adverse event reporting, quality controls, and compliance standards.\nAbility to interpret clinical, operational, and reimbursement-related information accurately.\nAbility to evaluate case status, service risks, and barriers to therapy access.\nAbility to validate documentation and maintain accurate case records.\nAbility to coordinate across patients, providers, pharmacies, clinics, and internal teams.\nAbility to communicate complex care and program information clearly and professionally.\nAbility to stabilize case progression through timely follow-up, escalation, and issue resolution.\nAbility to audit case activities and identify gaps in process execution or documentation quality.\nAbility to uphold confidentiality, quality expectations, and regulatory requirements in daily work.\nWhat Cencora offers\nWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.\nFull timeEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned\nAccessibility Policy\nCencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.\nAffiliated Companies:\nAffiliated Companies: Innomar Strategies","description_format":"text","description_chars":6048,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmaceuticals","Cell & Gene Therapy"],"lifecycle":[{"event":"open","at":"2026-09-24T10:26:56Z"}],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.619,"p_room":0.45,"age_days":35,"expected_fill_days":22,"reasons":["conf:3","win:tail","comp:brand"],"computed_at":"2026-09-24T22:38:47Z"},"pay":null,"html_url":"https://alion.io/job/cencora-field-case-manager","json_url":"https://alion.io/job/cencora-field-case-manager.json","meta":{"generated_at":"2026-09-24T22:38:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":856,"day_limit":5000,"remaining_today":4144,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}