{"id":1174270,"url":"https://alion.io/job/cencora-lead-engineer-systems-engineeringsalesforce-architect","title":"Lead Engineer, Systems Engineering(Salesforce Architect)","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":114,"ghost_share":0,"stale_share":0.816,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Platform Engineering","optional":true}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-24T05:45:23Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nContact Center Management - Arch\nPosition Summary\n The Senior Architect serves as the embedded delivery architect supporting the Salesforce Contact Center Management delivery team. This role translates service-domain direction and enterprise architecture standards into solution designs and executable delivery plans for complex customer-engagement and contact-center initiatives.\nThe role maintains architectural integrity across Salesforce, omnichannel engagement, telephony, CCaaS, integration, data, security, and operational considerations. The Senior Architect remains engaged throughout implementation to resolve technical decisions and ensure the delivered solution provides a reliable, scalable, and supportable experience.\nKey Responsibilities\nTranslate the Principal Architect’s service-domain strategy, target architecture, standards, and guardrails into project-level contact-center solution designs.\nLead architecture design for initiatives supported by the Contact Center Management delivery team.\nDefine solution interactions across Salesforce, digital engagement channels, routing capabilities, telephony and CCaaS platforms, integrations, data services, security controls, and operational support processes.\nDecompose large contact-center solutions into sequenced, workable technical deliverables with clear dependencies, boundaries, ownership, and implementation guidance.\nWork with Product Owners, Business Analysts, Engineering Leads, Technical Leads, and external technology partners to convert architecture into Jira epics, enablers, stories, and delivery milestones.\nDefine the working order of platform, integration, channel, routing, and operational-readiness components.\nEnsure Technical Leads can assume ownership of implementation work through clearly documented architecture decisions and interfaces.\nMaintain architecture involvement throughout implementation, testing, rollout, and production-readiness activities.\nResolve gaps between approved solution designs and technical or operational conditions discovered during delivery.\nGuide detailed decisions involving configuration, custom development, routing, integrations, data, security, performance, resilience, scalability, and supportability.\nEvaluate implementation tradeoffs and ensure decisions do not compromise customer experience, agent experience, reliability, or long-term maintainability.\nReview detailed designs and implemented solutions for consistency with approved architecture and enterprise standards.\nIdentify technical risks, vendor dependencies, operational concerns, architecture debt, and cross-team impacts.\nDocument significant architecture decisions and escalate material exceptions or cross-domain issues.\nPartner with security, infrastructure, network, integration, operations, and vendor teams when solutions cross organizational or technology boundaries.\nMentor Technical Leads and developers and contribute contact-center architecture knowledge to the broader architecture community.\nRequired Qualifications\nBachelor’s degree in a relevant technical field or equivalent professional experience.\nEight or more years of enterprise technology experience with significant solution-architecture and delivery experience.\nStrong Salesforce architecture and implementation experience in complex enterprise environments.\nExperience with enterprise contact-center architecture, omnichannel engagement, telephony, CTI, or CCaaS integration.\nStrong understanding of integration, security, identity, data, performance, resilience, and operational-support considerations.\nExperience breaking complex, multi-platform solutions into executable technical work packages.\nAbility to guide architecture decisions throughout implementation and coordinate across multiple technical teams and vendors.\nExperience with Agile delivery practices and Jira.\nStrong communication, facilitation, and technical documentation skills.\nPreferred Qualifications\nSalesforce architect-level, Service Cloud, or related advanced certifications.\nExperience integrating Salesforce with leading enterprise telephony or CCaaS platforms.\nRecommended experience with integration tools: NICE CXone, Genesys Cloud, IEX, Pindrop\nExperience designing highly available, business-critical customer-engagement solutions.\nExperience in large, global, regulated, or highly integrated enterprise environments.\n.\nBachelor’s degree in computer science, software engineering, computer engineering, information systems, or a related field, or equivalent experience required.Master's degree in computer science, software engineering, computer engineering, information systems, or a related field, or equivalent experience preferred.\n6+ years of experience in software engineering, systems engineering, application development, platform engineering, or a related field required.\nAWS Certified Cloud Practitioner (CLF-C02), AZ-900: Azure Fundamentals, RHCSA (Red Hat Certified System Administrator) certification, or equivalent preferred.\nKnowledge of advanced software and systems engineering principles, development lifecycle practices, testing strategies, and production support models.\nKnowledge of application architecture, system design, integration patterns, cloud and infrastructure components, and secure engineering practices.\nKnowledge of performance engineering, scalability, reliability, resilience, observability, and operational support frameworks.\nSkill in technical design, coding or configuration, debugging, root cause analysis, performance tuning, and structured problem solving.\nSkill in using development frameworks, testing tools, source control platforms, CI/CD pipelines, observability tools, collaboration platforms, and work management systems.\nAbility to lead complex engineering work independently while applying strong technical judgment, quality standards, and risk awareness.\nAbility to influence technical direction, guide design decisions, and collaborate effectively with technical and non-technical stakeholders.\nAbility to mentor less experienced engineers and drive adoption of engineering best practices, documentation standards, and continuous improvement methods.\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: AmerisourceBergen Services CorporationEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":7972,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Engineering","Biotechnology","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-09-24T10:26:56Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.427,"p_room":0.28,"age_days":80,"expected_fill_days":25,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/cencora-lead-engineer-systems-engineeringsalesforce-architect","json_url":"https://alion.io/job/cencora-lead-engineer-systems-engineeringsalesforce-architect.json","meta":{"generated_at":"2026-10-24T14:58:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21252,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-lead-engineer-systems-engineeringsalesforce-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-lead-engineer-systems-engineeringsalesforce-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-lead-engineer-systems-engineeringsalesforce-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-lead-engineer-systems-engineeringsalesforce-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-lead-engineer-systems-engineeringsalesforce-architect"}]}