{"id":1181098,"url":"https://alion.io/job/cencora-mitarbeiter-kundenservice","title":"Mitarbeiter Kundenservice","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":128,"ghost_share":0,"stale_share":0.773,"repost_share":0.016,"time_to_fill_p50_days":25,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Großebersdorf, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":162},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-16T00:00:00Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-31T09:24:30Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":107},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nUnsere Kunden aus der Healthcare-Branche schätzen unseren Servicegedanken, unsere Flexibilität und unseren Unternehmergeist - unsere Mitarbeiter:innen unsere kollegiale Kultur, Weiterbildungsmöglichkeiten und vielfältigen Aufgaben. Werden Sie Teil eines dynamischen Teams und gestalten Sie mit uns die Zukunft der Pharma-Logistik.\nAufgaben\nTelefonische Annahme, Bearbeitung und Eingabe von Kundenaufträgen\n\nVerarbeitung von Bestellungen via eShop, Fax oder E-Mail\n\nTelefonische Kundenbetreuung und aktive Verkaufsförderung (Outbound & Upselling)\n\nBeantwortung von Kundenanfragen sowie Reklamations- und Retourenabwicklung\n\nPflege und Neuanlage von Kundenstammdaten\n\nProfessionelle Kundenkorrespondenz und nachhaltige Betreuung\n\nMitwirkung bei der Weiterentwicklung und Optimierung interner Prozesse\n\n.\nAnforderungen\nErfolgreich abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation\n\nErfahrung im Customer Service, idealerweise im Bereich Arzneimittelbestellungen\n\nAusgeprägte Service- und Dienstleistungsorientierung\n\nGute SAP/R3-Kenntnisse sowie sehr gute MS-Office-Kenntnisse\n\nSelbständige und strukturierte Arbeitsweise\n\nFlexibilität, Teamfähigkeit und hohes Engagement\n\nWir bieten\nEingruppierung gemäß Kollektivvertrag Handel, Gruppe D mit Bereitschaft zur Überzahlung bei entsprechender Berufserfahrung\n\nSpannende und abwechslungsreiche Tätigkeit in einem internationalen Umfeld\n\nGestaltungsspielraum durch flache Hierarchien\n\nFlexible Arbeitszeiten zur besseren Vereinbarkeit von Beruf und Privatleben\n\nAttraktive Rabattangebote über unsere Kooperationspartner\n\nKollegiale Unternehmenskultur und hervorragende Karriereperspektiven\n\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: NextPharma Logistics GmbH (Austria Branch)Equal Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":3476,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-09-24T14:05:18Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.184,"p_room":0.28,"age_days":107,"expected_fill_days":25,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/cencora-mitarbeiter-kundenservice","json_url":"https://alion.io/job/cencora-mitarbeiter-kundenservice.json","meta":{"generated_at":"2026-10-31T14:07:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21952,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-mitarbeiter-kundenservice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-mitarbeiter-kundenservice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-mitarbeiter-kundenservice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-mitarbeiter-kundenservice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-mitarbeiter-kundenservice"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1181098}},{"tool":"search_jobs","arguments":{"company":"cencora.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1181098},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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