{"id":1186497,"url":"https://alion.io/job/cencora-operations-customer-service-officer","title":"Operations & Customer Service Officer","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":148,"ghost_share":0,"stale_share":0.777,"repost_share":0.027,"time_to_fill_p50_days":27,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-03-12T00:00:00Z","employer_posted_date":"2026-03-12","last_verified_at":"2026-11-05T19:15:15Z","board_verified":true,"closed_at":null,"days_open":238,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":238},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nResponsibilities:\nManage day-to-day operations for time-critical and specialty air courier import and export shipments.\n\nArrange, coordinate, and monitor flight bookings, air waybills (AWB), and end-to-end courier movement.\n\nCoordinate with airlines, ground handlers, and last-mile delivery teams to ensure seamless transit.\n\nHandle full customs clearance procedures and documentation, including requirements from Customs, MOH (Ministry of Health), MAQIS, and DVS for regulated and controlled shipments.\n\nEnsure all documentation (AWB, CI, PL, permits, etc.) is accurate, compliant, and aligned with air-cargo, regulatory, and courier standards.\n\nProvide real-time shipment status updates to clients, including flight schedules, delays, and exceptions.\n\nSupport the Customer Service team by providing accurate operational information, resolving shipment issues, and assisting with client inquiries.\n\nWork closely with Customer Service to address service exceptions, complaints, and special handling requests.\n\nMeet strict operational cut-off times, service level agreements (SLAs), and courier itinerary schedules.\n\nCommunicate effectively with clients, airline partners, freight forwarders, and courier network providers.\n\nSupport team members to ensure smooth and efficient daily courier operations.\n\nOversee basic warehousing functions, including receiving, sorting, storing, and dispatching shipments.\n\nMonitor packaging processes, ensuring shipments are packed according to handling requirements (temperature-controlled, fragile, high-value, DG where applicable).\n\nManage packaging materials and operational supplies, ensuring optimal stock levels and timely replenishment.\n\nTrack, monitor, and report operational KPIs such as delivery performance, clearance lead time, flight cut-off compliance, exception management, and customer service support metrics.\n\nPerform any additional operational duties as required.\n\n.\nRequirements:\nStrong analytical skills with excellent attention to detail.\n\nAbility to work independently and collaboratively in a fast-paced, time-sensitive environment.\n\nGood communication skills, both written and verbal.\n\nProficient in Microsoft Windows and Microsoft Office applications (Excel, Word, Outlook, PowerPoint).\n\nFamiliar with Transport Management Systems (TMS) or other logistics/operational systems; able to learn and adapt to new digital tools quickly.\n\nExcellent interpersonal skills when dealing with clients, partners, and internal teams.\n\nAbility to multitask and adapt quickly to urgent shipment demands and shifting priorities.\n\nExperience in air freight, courier operations, logistics, customer service, or warehousing is an added advantage.\n\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: World Courier (Malaysia) Sdn BhdEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":4498,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-09-24T14:56:19Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.068,"p_room":0.28,"age_days":238,"expected_fill_days":27,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/cencora-operations-customer-service-officer","json_url":"https://alion.io/job/cencora-operations-customer-service-officer.json","meta":{"generated_at":"2026-11-05T22:48:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-operations-customer-service-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-operations-customer-service-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-operations-customer-service-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-operations-customer-service-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-operations-customer-service-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1186497}},{"tool":"search_jobs","arguments":{"company":"cencora.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1186497},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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