Operations Officer

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Job Details

Summary:

The incumbent is responsible for ensuring the smooth running of the import, export and domestic operations of World Courier Shanghai, The purpose of this position is to coordinate internally with Customer Service team and overseas offices and externally with clients and agents over all Operations-related issues to ensure smooth and successful operations and sustainable improvement of our service level.

Responsibilities:

General

• Answer telephone calls as per World Courier standards.
• Enter complete data accurately into World Courier systems.
• Ensure all packaging and refrigerant is adequate for travel.
• Proactively resolve potential or actual problems with shipments.
• Keep local customers informed as to any delays in delivery of shipments.
• On time submission of report and assignments to Managers as requested.
• Work periodic weekends and holidays as roster.

Specific

• Enter accurate and complete data into World Courier’s proprietary system.
• Check notes from system regularly and response to inquiry to both overseas offices and other departments within the requested timeframe.
• Vigilantly monitor progress of shipments through World Courier’s proprietary system and being proactively resolve potential or actual problems with shipments.
• Liaise and closely follow up with customer service team in relation to progress of shipment.
• Ensure domestic/export/import paper trail is both complete and accurate.
• Ensure all packaging and refrigerant is adequate for travel.
• Ensure appropriate procedures (as per Standard Operating Procedures, Work Instruction, Memo) & regulatory (local and overseas) compliance matters are being followed in the processing of shipments.
• Cost saving thinking during daily operations with airlines/agents/others.
• Coordinate with vendor companies to ensure high quality service providing to internal and external customers.
• Keep and maintain clean and ordered environment of warehouse.
• Participation in warehouse activities such as labeling, pre-conditioning, packaging preparation, etc.
• Using cold chain knowledge to minimize risks of deviation for shipments during World Courier’s custody of shipments.
• Support Supervisor or Manager in other assigned duties and tasks.

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Education:

• High School Diploma/GED or equivalent experience required. Associate's degree in logistics, supply chain, transportation, business administration, or a related field, or equivalent experience preferred.

Experience:

• 3+ years of experience in logistics operations, transportation coordination, shipment tracking, customer service operations, or a related field required.
• Certification in Certified Supply Chain Professional, Certified Logistics, Transportation and Distribution, Certified in Planning and Inventory Management, or equivalent certification preferred.
• Operations handling experience in this role.
• Thorough knowledge of domestic/import/export process and paper-trail.
• Experience/skill in air-shipments operations, both import and export.
• Good interpersonal & communication skills.
• Good verbal and written communication.
• Proficiency in Personal Computer skills.
• Good international & domestic geographic knowledge.
• Proficiency in Cold Chain & Dangerous Goods knowledge.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned