{"id":4057720,"url":"https://alion.io/job/cencora-product-implementation-customer-success-manager","title":"Product Implementation & Customer Success Manager","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":156,"ghost_share":0,"stale_share":0.782,"repost_share":0.026,"time_to_fill_p50_days":27,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":76200,"max":119460,"currency":"USD","period":"year","gross":null,"usd_annual":119460},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T11:35:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nThe Product Implementation & Customer Success Manager is responsible for supporting customer onboarding, implementation, technical adoption, and ongoing account success for healthcare technology solutions that support patient services and ePrescribing workflows.\nThis role serves as a key point of contact for customers and internal teams, with a strong focus on understanding each client’s technical environment, operational workflows, and service model. The ideal candidate brings a combination of customer relationship skills, operational awareness, and technical curiosity - someone who wants to understand how customer systems, integrations, message flows, and configuration decisions support patient access and prescribing workflows.\nWorking cross-functionally with Product, Sales, Operations, Support, and Technical teams, this role helps ensure customers are successfully implemented, supported through issue resolution, and positioned to realize value from technology-enabled services.\nKey Responsibilities\nLead customer onboarding and implementation efforts for healthcare technology and patient services solutions, ensuring timely and successful deployment.\nPartner with customers to understand their business goals, operational processes, patient support model, and technical requirements.\nDevelop a working knowledge of each customer’s technical infrastructure, including integrations, system setup, workflow dependencies, and customer-specific configurations.\nSupport solutions tied to patient services, ePrescribing, electronic prior authorization, and related healthcare technology workflows.\nServe as a primary point of contact during implementation and post-launch support, helping coordinate customer needs across internal teams.\nBuild familiarity with how data moves between customer systems, internal platforms, and third-party healthcare technology partners to better support troubleshooting and optimization.\nCollaborate with Product, Operations, Support, and Technical teams to resolve issues, manage dependencies, and improve customer outcomes.\nHelp identify whether customer issues are operational, technical, workflow-based, integration-related, or driven by external trading partner behavior.\nMonitor customer health, implementation progress, support trends, and adoption patterns to identify risks and opportunities.\nDocument customer-specific workflows, technical considerations, business rules, and support needs to improve continuity and internal knowledge sharing.\nSupport ongoing enhancement discussions by helping customers understand existing capabilities, future roadmap opportunities, and practical approaches to workflow improvement.\nProvide a high level of responsiveness and partnership in a healthcare environment where accuracy, continuity, and patient/provider experience matter.\nWhat We're Looking For\nExperience\nExperience in Technical Account Management, Customer Success, Product Implementation, Healthcare Technology Support, Project Management, or Account Management.\nExperience supporting healthcare technology products, patient services platforms, ePrescribing solutions, or related operational systems.\nProven track record managing customer onboarding, implementation, adoption, and ongoing account support.\nExperience working across cross-functional teams and multiple stakeholders in complex environments.\nSkills\nStrong customer relationship and stakeholder management skills.\nStrong technical curiosity and the ability to learn how customer systems, workflows, and integrations function.\nAbility to understand and discuss technical concepts without needing to be the system builder or engineer.\nComfort navigating healthcare technology workflows that may include service requests, transaction-based messaging, third-party connections, and support escalations.\nStrong project management and organizational skills. \nAnalytical mindset with the ability to identify patterns, assess issues, and translate findings into actionable next steps.\nExcellent written and verbal communication skills.\nProblem-solving mindset with a focus on practical, customer-centered solutions.\nAbility to manage multiple priorities in a fast-paced and evolving environment.\nPreferred Qualifications\nBachelor’s degree in Business, Healthcare Administration, Information Systems, Technology, or a related field. \nExperience with patient services, reimbursement support, ePrescribing, prior authorization, specialty workflows, or healthcare interoperability.\nExperience working with implementation, support, or customer success platforms.\nFamiliarity with healthcare transaction workflows and structured message-based exchanges used in prescribing and patient access support.\nEpic EHR certification or experience is a plus.\nWhat Cencora offers\nWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora\nFull timeSalary Range*\n$76.200 - 119.460*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/NewYork/Hawaii/Vermont/Minnesota/Massachusetts/IllinoisState-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.\nEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned\n.\nAffiliated Companies:\nAffiliated Companies: AmerisourceBergen Services Corporation","description_format":"text","description_chars":7593,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Wholesale","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-11-11T06:11:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-11T11:43:41Z"},"pay":{"stated_usd_annual":119460,"is_top_pay":true},"html_url":"https://alion.io/job/cencora-product-implementation-customer-success-manager","json_url":"https://alion.io/job/cencora-product-implementation-customer-success-manager.json","meta":{"generated_at":"2026-11-11T11:43:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20618,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-product-implementation-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-product-implementation-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-product-implementation-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-product-implementation-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-product-implementation-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4057720}},{"tool":"search_jobs","arguments":{"company":"cencora.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4057720},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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