{"id":1159398,"url":"https://alion.io/job/cencora-product-owner-customer-portal","title":"Product Owner - Customer Portal","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Product","role_family":"Product","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain","London, United Kingdom"],"countries":["ES","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":142000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":748},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-24T10:44:28Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nOur team members are at the heart of everything we do. At World Courier (a Cencora company), we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nThe Product Owner - Customer Portal is responsible for evolving World Courier’s suite of customer-facing portal experiences into modern, scalable, intuitive, and increasingly AI-enabled digital platforms that support global operations, enhance customer engagement.\nWhy this role matters\nCustomer portals are central to how customers interact with World Courier-placing orders, tracking shipments, and accessing critical logistics information. This role ensures that our customer portals evolve into integrated, consistent, and user-centric digital experiences, reducing reliance on manual interactions and enabling scalable, self-service capabilities across regions and markets.\nA key measure of success will be the ability to drive customer adoption of digital channels, increasing usage of portal-based interactions and reducing dependency on manual, email- and phone-based processes.\nWhat you’ll do\nProduct Ownership & Delivery\nCo-own and manage the product backlog for customer portal platforms, ensuring clear prioritization aligned to business and customer outcomes.\nDrive delivery in an agile environment, working closely with engineering, design, and QA teams in your squad\nTranslate business needs into well-defined user stories and acceptance criteria.\nProduct Scope & Evolution\nOwn product delivery across:Global Customer Portal platform\nChina-specific Customer Portal\nShipment event-driven tracking and communications\nFuture mobile application opportunities\n\nContinuously enhance portal capabilities to support:Order placement, including packaging selection\nCustomer visibility and tracking transparency\nEvent-driven notifications and communications\nDocument exchange\nPricing and invoicing\nChat-based customer support and assistance\nAgentic AI features that help customers complete portal tasks and navigate next-best actions\n\nAlignment & Collaboration\nCo-own the product vision and roadmap, working closely with the Product Group Manager and working in a “two-in-a-box” model with the business Product Manager.\nCollaborate closely with the Customer Integrations Product Owner to ensure seamless end-to-end customer experiences across the products.\nAlign with peer Product Owners and Product Group Managers to support cross-product initiatives and dependencies.\nContinuous Improvement & Innovation\nStay abreast of emerging technologies, digital experience trends, and competitor capabilities in customer portals and logistics platforms.\nHelp lead the team into AI-enabled product development by identifying practical use cases, shaping AI-informed product features, and embedding responsible, value-driven AI thinking into product delivery.Small enhancements and usability improvements\nPlatform upgrades and modernization\nSecurity and compliance improvements\n\nWhat we’re looking for\nYou’ll thrive in our team if you:\nHave a passion for creating intuitive, customer-facing digital experiences that make complex processes feel simple\nBring creativity, fresh thinking, and a willingness to challenge convention in pursuit of better solutions\nAre energized by the opportunity to exceed customer expectations through thoughtful, innovative product experiences\nExperience that will help you succeed:\nStrong experience as a Product Owner in agile environments.\nStrong understanding of digital platforms, portals, or customer-facing applications.\nAbility to balance strategic priorities with continuous delivery and operational needs.\nStrong stakeholder engagement skills across business and technology teams.\nExperience working in globally distributed and matrixed organizations\nExperience in a regulated environment such as healthcare logistics, is highly desirable\nDemonstrated ability to lead teams into AI-enabled product development, translating emerging AI capabilities into practical product opportunities and delivery approaches.\nWhat success looks like in this role\nCustomer-facing portals that increasingly differentiate World Courier from competitors through intuitive, high-value, globally consistent digital experiences\nStrong alignment with integrations and backend systems, enabling seamless customer journeys.\nContinuous delivery of incremental value through enhancements, upgrades, and innovation.\nVisible progress toward AI-enabled product capabilities that improve customer experience, team effectiveness, and operational efficiency.\nIncreased customer adoption of digital channels, with measurable shifts from manual to self-service interactions.\nHigh stakeholder engagement and improved customer satisfaction.\nWhy join World Courier GDATS?\nYou’ll have the opportunity to:\nPlay a key role in a re-imagined IT function\nWork with smart, committed people who care about doing the right thing\nShape a modern, people-centred, visible, high-impact, customer-facing function\nWork within a collaborative, product-led organization driving digital transformation.\nMake a real difference to how people experience technology every day\nWork in a purpose-driven business that makes a difference to people’s lives, delivering essential pharma logistics services\n.\nRequirements\n10+ years of experience in product management, product strategy, commercialization, innovation, marketing, or a related field required.\n5+ years of experience in a management capacity required.\nCertification in project management, customer success management, service management, agile delivery, or product implementation preferred.\nntation settings.\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: World Courier Management Ltd.Equal Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":7650,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmaceuticals","Cell & Gene Therapy"],"lifecycle":[{"event":"open","at":"2026-09-23T22:58:28Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cencora-product-owner-customer-portal","json_url":"https://alion.io/job/cencora-product-owner-customer-portal.json","meta":{"generated_at":"2026-09-24T13:19:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}