{"id":1155915,"url":"https://alion.io/job/cencora-program-manager-rare-disease","title":"Program Manager - Rare Disease","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":76200,"max":119460,"currency":"CAD","period":"year","gross":null,"usd_annual":85138},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T21:32:55Z","employer_posted_date":null,"last_verified_at":"2026-09-23T21:32:55Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Description:\n Oversee associates handling calls, providing customer service, documenting requirements, and managing follow-up calls\n Monitor staff performance to assess training needs and requirements\n Provide input for scheduling to ensure adequate staffing and recommend operational changes\n Assist with quality assurance and quality improvement initiatives\n Manage projects including reimbursement programs, compliance and education-based programs, and clinical patient support programs\n Implement assigned call centre projects\n Design and develop new projects, including protocols, resource allocation, and databases\n Evaluate project strengths, weaknesses, and improvement opportunities\n Produce project-related reporting\n Participate in client meetings\n Manage daily and ongoing client project communications\n Identify and implement staff recruiting strategies and participate in the hiring process\n Report all Adverse Events to assigned units/departments\n Perform other duties and tasks as required\nRequirements:\n Minimum University Degree in Business Administration, Science or equivalent experience\n Science / healthcare background an asset\n Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries\n Strong client management experience an asset\n Minimum 2 years’ experience in project or program management\n Minimum 2 years of People management experience\n Experience in reimbursement considered an asset\n RN/RPN designation an asset and may be required by specific programs\n Advanced knowledge of pharmaceutical distribution industry\n Working knowledge of automated warehouse operating system\n Strong business and financial acumen\n Strong analytical and mathematical skills\n Ability to communicate effectively both orally and in writing\n Effective interpersonal and leadership skills\n Effective organizational skills; 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