{"id":2881181,"url":"https://alion.io/job/cencora-representative-customer-service-operations","title":"Representative, Customer Service Operations","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":109,"ghost_share":0,"stale_share":0.844,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5190},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-19T22:47:33Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T00:42:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nThis role is in support of Cencora's global logistics and storage services marketed through our World Courier business.\nResponsibilities:\nPerforms operational support activities including data entry, documentation, reporting, and administrative tasks in accordance with established procedures\nAct as a key point of contact for customers, providing a high level of customer service and developing strong, trusted relationships through proactive communication\nManage customer inquiries end-to-end by assessing requirements, identifying tailored solutions, preparing quotations and following up to support successful outcomes\nCoordinate international shipments in collaboration with World Courier offices, customers, airlines, agents, drivers and other transportation partners\nPlan and select the most appropriate transportation routes and solutions, considering transit times, shipment requirements and operational needs\nManage shipments throughout their lifecycle in the Transport Management System (TMS), from job creation and booking through monitoring, updates and final completion\nProactively monitor shipments in transit, identify potential deviations or disruptions and take appropriate action to ensure successful and timely delivery\nEnsure shipments are handled in accordance with applicable regulations and procedures, as well as internal SOPs and policies\nHandle customer complaints and operational issues effectively, identifying appropriate solutions and maintaining clear communication with customers throughout the resolution process.\nMaintain accurate and up-to-date operational and customer information across systems ensuring effective handovers and business continuity\n.\nRequirements:\nHigh School Diploma/GED or equivalent experience required.\nMinimum 2 years of experience in operations support, logistics, customer service, business operations, administrative roles, or a related field\nAdvanced English language skills - must have, both written and spoken, as the role involves regular communication with customers, colleagues and partners\nBulgarian - native or professional working proficiency - must have.\nValid Category B driving licence - must have.\nWillingness and ability to work from the office (100% on-site)\nGood working knowledge of Microsoft Excel and confidence working with data, reports and operational information\nPrevious experience working with CRM and/or Transport Management Systems (TMS); experience with platforms such as Salesforce is considered an advantage\nStrong customer orientation and communication skills, with the ability to understand customer needs, manage expectations and provide effective solutions\nExcellent organizational and prioritization skills, with the ability to manage multiple shipments, requests and changing priorities in a fast-paced operational environment\nStrong problem-solving skills and attention to detail, with the ability to react quickly to unexpected situations and make sound operational decisions\nA collaborative and proactive mindset, with the ability to work effectively with international teams, suppliers, transport partners and customers.\nAbility to remain calm and solution-focused under pressure, particularly when managing urgent shipments, delays or operational issues\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: World Courier Bulgaria Ltd.Equal Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":5061,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Bulgarian","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Wholesale","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-10-19T22:47:33Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cencora-representative-customer-service-operations","json_url":"https://alion.io/job/cencora-representative-customer-service-operations.json","meta":{"generated_at":"2026-10-24T04:09:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6525,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-representative-customer-service-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-representative-customer-service-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-representative-customer-service-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-representative-customer-service-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-representative-customer-service-operations"}]}