{"id":4098599,"url":"https://alion.io/job/cencora-salesforce-business-analyst","title":"Salesforce Business Analyst","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":176,"ghost_share":0,"stale_share":0.733,"repost_share":0.023,"time_to_fill_p50_days":27,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Washington, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":62400,"max":97900,"currency":"USD","period":"year","gross":null,"usd_annual":97900},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Draw.io","optional":false}],"status":"live","first_seen_at":"2026-11-11T21:20:19Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T19:43:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nWe are seeking a highly skilled and motivated Business Analyst with Salesforce expertise, to join our USPAH Customer Strategy & Enablement team. You will help us represent the needs of the business as we partner with IT to deliver technology solutions that support the goals of our commercial and customer operations teams.\nIn this role, you will be responsible for analyzing, designing, and optimizing business process facilitation in Salesforce and other technology tools. The ideal candidate will have a strong background in Salesforce design, consulting, best practices, process mapping, and process facilitation. You will collaborate with IT, our commercial and customer operations teams, and other cross-functional teams to identify areas of improvement, implement changes, and measure the success of process optimizations.\nPRIMARY DUTIES AND RESPONSIBILITIES:\nEstablishes and maintains liaison relationship with business partners and IT to provide effective technical solutions.\nConducts data gathering and analysis to understand business strategy requirements.\nMay contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.\nProvides input from a business perspective.\nAssesses user needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.\nDevelops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.\nMay analyze business operations and processes to understand their strengths and weaknesses to determine opportunities for improvements.\nDocuments current business processes and models.\nMay assist in the business process redesign, write user stories, develop user test cases, execute test cases and validate test results.\nMay help with business case development (i.e., research, data collection).\nMay investigate, resolve and escalate problems and develop recommendations for resolution.\nWorks with IT when technical assistance is needed to help in problem resolution.\nKeeps customers informed of problems, issues, and resolutions.\nAnalyzes performance metrics to ensure customer satisfaction.\nMay manage customers’ expectations.\nEnsures IT solutions meet customers’ needs.\nCoaches and transfers knowledge to less experienced team members.\nAdditional Duties & Responsibilities may include:\nExecutes product planning activities by translating customer, market, and business needs into defined product requirements and prioritized features.\nAnalyzes product performance, market conditions, customer feedback, and business trends to support roadmap updates and product decisions.\nDevelops and maintains product documentation, business cases, feature requirements, and lifecycle plans to support execution and alignment.\nCoordinates with cross-functional stakeholders to support product development, launch readiness, adoption, and post-launch improvement activities.\nDrives product roadmap execution by evaluating enhancement requests, recommending priorities, and aligning delivery activities to business objectives.\nMonitors product risks, issues, dependencies, and performance indicators to support timely resolution and sustained product effectiveness.\nContributes to budget tracking, forecasting inputs, and reporting activities to support product performance and return on investment objectives.\nm\nEXPERIENCE AND EDUCATIONAL REQUIREMENTS:\nBachelor’s degree in Computer Science, Information Systems, Business, or other related field, or equivalent work experience.\nThree (3) or more years of Salesforce analysis, Salesforce process design and configuration experience - required\nPrior experience leading requirements gathering workshops and interviews\nSalesforce certification(s) highly desired (e.g., Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or other relevant)\nProficiency in Visio or other flowchart creation software (e.g., Draw.io/Diagrams.net, Lucidchart)\nExperience working in or with a product management team\nExcellent written and verbal communication skills\nAbility to work well both independently or in a tea\nWhat Cencora offers\nWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora\nFull timeSalary Range*\n$62,400 - 97,900*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/NewYork/Hawaii/Vermont/Minnesota/Massachusetts/IllinoisState-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.\nEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned\n.\nAffiliated Companies:\nAffiliated Companies: AmerisourceBergen Services Corporation","description_format":"text","description_chars":7084,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Wholesale","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-11-11T21:20:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":97900,"is_top_pay":false},"html_url":"https://alion.io/job/cencora-salesforce-business-analyst","json_url":"https://alion.io/job/cencora-salesforce-business-analyst.json","meta":{"generated_at":"2026-11-14T22:46:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30047,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-salesforce-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-salesforce-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-salesforce-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-salesforce-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-salesforce-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4098599}},{"tool":"search_jobs","arguments":{"company":"cencora.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4098599},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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