{"id":3489059,"url":"https://alion.io/job/cencora-senior-customer-service-representative-2","title":"Senior Customer Service Representative","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":124,"ghost_share":0,"stale_share":0.758,"repost_share":0.016,"time_to_fill_p50_days":27,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T14:54:43Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nThis role is in support of Cencora's global logistics and storage services marketed through our World Courier business.\nThe scope of the role is to provide routine customer service support that sustains account coverage, service continuity, and customer satisfaction across assigned interactions. Processes customer inquiries, orders, and service requests through established channels to support accurate and timely resolution. Resolves standard service issues and coordinates with internal partners on order and fulfillment exceptions to reduce disruption and support a consistent customer experience. Maintains accurate service records and escalates non-standard matters to support effective issue tracking and operational continuity.\n\nResponsibilities:\nDelivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity\nProcesses routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.\nResolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery\nCoordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs\nMaintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility\nEscalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations\n.\nRequirements:\nBachelor's degree in supply chain management, logistics, operations management, business administration, engineering, life sciences, or a related field, or equivalent experience required\n3+ years of experience in clinical trial support, clinical logistics coordination logistics, transportation, supply chain, distribution, or a related field required\nLess than 2 years of experience in a management capacity preferred\nCertification in certified supply chain professional, certified logistics, transportation and distribution, certified in planning and inventory management, or equivalent preferred\nFluent English and Hindi communication skills, both written and verbal - must have\nFluent Kannada and Telugu communications skills will be nice to have\nWillingness to work in rotational shifts, including 9:00 AM - 6:00 PM and 1:00 PM - 9:00 PM, Monday-Saturday\nFully on-site availability required\nExcellent customer service orientation with the ability to build trust and maintain strong relationships with clients\nStrong interpersonal skills and the ability to work effectively with internal and external stakeholders\nHigh level of attention to detail and accuracy in handling customer requests, documentation, and follow-up\nAbility to work in a fast-paced and time-sensitive environment while managing multiple priorities\nStrong organizational and time management skills\nAbility to handle challenging customer situations with empathy, professionalism, and diplomacy\nGood adaptability and flexibility in response to changing business needs and operational requirements\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: World Courier (India) Private LimitedEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":4990,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Telugu","level":"Upper-Intermediate (B2)","optional":true},{"language":"Kannada","level":"Advanced (C1)","optional":false},{"language":"Hindi","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Wholesale","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-10-29T22:45:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/cencora-senior-customer-service-representative-2","json_url":"https://alion.io/job/cencora-senior-customer-service-representative-2.json","meta":{"generated_at":"2026-11-01T15:11:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-senior-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-senior-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-senior-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-senior-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-senior-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3489059}},{"tool":"search_jobs","arguments":{"company":"cencora.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3489059},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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