{"id":1181102,"url":"https://alion.io/job/cencora-senior-customer-service-representative","title":"Senior Customer Service Representative","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":102,"ghost_share":0,"stale_share":0.853,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":31000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-16T00:00:00Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-20T16:48:05Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nThis role is in support of Cencora's global logistics and storage services marketed through our World Courier business.\nResponsibilities:\nDelivers day-to-day customer service for clinical trial logistics requests, updates, and inquiries in accordance with established procedures, service levels, and quality requirements\n\nPrepares study-related documents, site materials, shipment records, and other required forms using approved templates, checklists, and current process requirements\n\nCoordinates with country operations, clinical teams, sites, and approved external contacts to confirm service needs, obtain missing information, and communicate next steps\n\nResolves routine to moderately complex inquiries related to documentation, request status, system access, and service execution within defined guidelines\n\nReviews system records and documents for missing information, inaccurate entries, and outdated templates and completes approved corrections or escalates for resolution\n\nMaintains complete records, version-controlled documents, approvals, and audit notes in required systems and repositories to preserve compliance and traceability\n\nPrepares status updates, exception summaries, and service communications to support issue follow-up, clean handoffs, and consistent customer service delivery\n\n.\nRequirements:\nHigh School Diploma/GED or equivalent experience required\n\nAssociate’s degree in life sciences, clinical research, business administration, customer service, logistics, or a related field preferred\n\n3+ years of experience in customer service, clinical trial support, clinical logistics coordination, or a related field required\n\nCertification in Good Clinical Practice, IATA Dangerous Goods Regulations, or customer service/process improvement or equivalent certification preferred\n\nFluent English communication skills, both written and verbal - must have\n\nWillingness to work in rotational shifts, including9:00 AM - 6:00 PMand1:00 PM - 9:00 PM, Monday-Saturday\n\nFully on-site availability required\n\nExcellentcustomer service orientationwith the ability to build trust and maintain strong relationships with clients\n\nStronginterpersonal skillsand the ability to work effectively with internal and external stakeholders\n\nHigh level ofattention to detailand accuracy in handling customer requests, documentation, and follow-up\n\nAbility to work in afast-paced and time-sensitive environmentwhile managing multiple priorities\n\nStrongorganizational and time management skills\n\nAbility to handlechallenging customer situationswith empathy, professionalism, and diplomacy\n\nGoodadaptability and flexibilityin response to changing business needs and operational requirements\n\nWhat Cencora offers\nBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.\nFull timeAffiliated Companies\nAffiliated Companies: World Courier (India) Private LimitedEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned","description_format":"text","description_chars":4504,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-09-24T14:05:18Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.291,"p_room":0.28,"age_days":97,"expected_fill_days":27,"reasons":["conf:12","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/cencora-senior-customer-service-representative","json_url":"https://alion.io/job/cencora-senior-customer-service-representative.json","meta":{"generated_at":"2026-10-21T15:48:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-senior-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-senior-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-senior-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-senior-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-senior-customer-service-representative"}]}