{"id":2273812,"url":"https://alion.io/job/cencora-specialist-i-end-user-support","title":"Specialist I, End-User Support","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":102,"ghost_share":0,"stale_share":0.853,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fontana, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52000,"max":81620,"currency":"USD","period":"year","gross":null,"usd_annual":81620},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T16:48:05Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nSummary:\n\nThe Specialist I, End-User Support delivers routine, clearly defined tasks that support the configuration, deployment, and maintenance of endpoint devices and local site technology. Impact is localized to immediate hardware/software outputs and is measured through accuracy, timeliness, and adherence to provisioning instructions. Works within established deployment procedures and receives regular direction from senior IT team members to ensure employees receive a reliable digital workplace experience. Builds foundational technical capability by applying standard practices to resolve routine local IT issues.\nResponsibilities:\nDelivers routine, clearly defined tasks related to imaging, deploying, and supporting endpoint devices (laptops, mobile devices, peripherals) for a single site or team priority.\nFollows documented troubleshooting steps and standard practices to resolve routine local site technology issues (e.g., meeting room tech, local printing).\nWorks within established IT asset management procedures, receiving regular direction and review from more senior team members on hardware deployments.\nDecisions regarding device configuration are narrow to moderate in scope, typically guided by prior examples and periodically reviewed; requires close supervision for ambiguous technical work.\nCommunicates primarily within the immediate End-User Support team, sharing progress on hardware rollouts, questions, and basic observations.\nEscalates unclear deployment requirements or hardware risks early, seeking confirmation before proceeding in ambiguous situations.\nIdentifies straightforward improvements within local site tasks (e.g., desk setup efficiency) and escalates issues that fall outside standard provisioning procedures.\nSupport team scheduled phone queue coverage required\nQualifications:\nBachelor's degree in information technology, computer science, or a related field required, or equivalent experience required.\nLess than 2 years of experience in technical support, desktop support, IT asset coordination, or a related field required.\nCertifications such as CompTIA A+, CompTIA IT Fundamentals (ITF+), or equivalent certification preferred\nKnowledge & prior working experience with Microsoft and Mac OS - highly desired \nProficient with Microsoft Office Suite \nKnowledge & prior working experience with ServiceNow ticketing system - desired \nAbility to work on-site and travel as needed (10%-15%) to other local Distribution Centers for End-User Support projects\nRanges from beginning to moderate expertise in the primary domain of endpoint hardware lifecycle and basic operating system deployment.\nMay demonstrate early/starting expertise in an adjacent/new technical domain (e.g., mobile device management) depending on role and experience.\nAbility to participate in team on-call support rotation (2 weeks/year)\nImpact is localized to immediate outputs and is measured through accuracy, timeliness, and adherence to instructions.\nAbility to physically handle and set up IT equipment at local sites as needed.\nStrong communication & customer service skills \nWhat Cencora offers\nWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora\nFull timeSalary Range*\n$52,000 - 81,620*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/NewYork/Hawaii/Vermont/Minnesota/Massachusetts/IllinoisState-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.\nEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned\n.\nAffiliated Companies:\nAffiliated Companies: AmerisourceBergen Drug Corporation","description_format":"text","description_chars":5937,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Prescription Drugs","Logistics","Wholesale"],"lifecycle":[{"event":"open","at":"2026-10-11T08:24:40Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.568,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["conf:12","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":81620,"is_top_pay":true},"html_url":"https://alion.io/job/cencora-specialist-i-end-user-support","json_url":"https://alion.io/job/cencora-specialist-i-end-user-support.json","meta":{"generated_at":"2026-10-22T05:18:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6146,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-specialist-i-end-user-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-specialist-i-end-user-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-specialist-i-end-user-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-specialist-i-end-user-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-specialist-i-end-user-support"}]}