{"id":3764804,"url":"https://alion.io/job/cencora-technical-product-manager-salesforce-crm-platform","title":"Technical Product Manager – Salesforce CRM Platform","company":{"id":1040788,"name":"Cencora","domain":"cencora.com","url":"https://alion.io/company/cencora","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":156,"ghost_share":0,"stale_share":0.782,"repost_share":0.026,"time_to_fill_p50_days":27,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Conshohocken, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"Databricks","optional":true}],"status":"live","first_seen_at":"2026-11-04T19:39:19Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T21:20:19Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!\nJob Details\nSummary:\nWe are seeking a Technical Product Manager - Salesforce CRM Platform to lead the strategy, roadmap, and execution of Salesforce-based CRM capabilities that enable customer engagement, commercial operations, and business process transformation. This role will be responsible for shaping and evolving the Salesforce platform as a strategic product, ensuring it delivers scalable, integrated, and user-centered solutions aligned with business priorities.\nThe ideal candidate brings a strong combination of product management expertise, Salesforce platform knowledge, technical fluency, and stakeholder leadership, with the ability to work across business and technology teams in a complex enterprise environment. This role is critical to driving platform modernization, adoption, operational excellence, and long-term CRM value realization.\nKey Responsibilities:\nDefine and drive the product vision, strategy, and roadmap for the Salesforce CRM platform and related capabilities.\n\nPartner with commercial, sales, marketing, service, operations, data, architecture, security, and engineering teams to understand priorities and translate them into product outcomes.\n\nManage the Salesforce CRM platform as a strategic enterprise product, balancing business demand, technical sustainability, user experience, and platform scalability.\n\nLead discovery and prioritization for CRM enhancements across areas such as customer onboarding, account management, lead management, opportunity management, service workflows, case management, consent, and customer engagement processes.\n\nTranslate business requirements into clear epics, features, user stories, and technical backlog items for delivery teams.\n\nCollaborate with Salesforce architects, developers, administrators, integration teams, and QA partners to ensure effective design and execution.\n\nDrive improvements across Salesforce ecosystem capabilities, including configuration, customization, integrations, data quality, workflow automation, reporting, and user adoption.\n\nPartner with enterprise architecture and engineering teams on platform modernization, release planning, environment strategy, and technical debt reduction.\n\nEnsure CRM capabilities integrate effectively with adjacent enterprise platforms such as marketing automation, data platforms, ERP, MDM, service tools, and analytics solutions.\n\nUse business metrics, platform usage insights, and customer feedback to guide roadmap decisions and continuous improvement.\n\nSupport Agile delivery practices including backlog management, sprint planning, dependency management, release readiness, and stakeholder communications.\n\nEnsure adherence to governance, compliance, privacy, security, and data stewardship standards, especially in regulated environments.\n\nManage external vendors, implementation partners, and global delivery teams where applicable.\n\nMentor team members and contribute to broader CRM product management and platform governance best practices.\n\nRequired Qualifications:\nBachelor’s degree in Business, Information Systems, Computer Science, Engineering, or related field.\n\n8+ years of experience in product management, technical product management, CRM platform leadership, or enterprise applications.\n\nHands-on experience working with Salesforce CRM platform capabilities, such as Sales Cloud, Service Cloud, Experience Cloud, or related ecosystem tools.\n\nStrong understanding of Salesforce platform architecture, data model, integrations, workflow automation, security model, and release lifecycle.\n\nProven experience managing enterprise CRM products or large-scale Salesforce initiatives in complex organizations.\n\nAbility to translate business goals into scalable CRM product solutions and technical delivery plans.\n\nExperience working with cross-functional teams including business stakeholders, engineering, architecture, UX, data, compliance, and operations.\n\nStrong communication, stakeholder management, prioritization, and execution skills.\n\nFamiliarity with Agile product delivery methods and backlog mgmt.\n\nSalesforce certifications ( required ) : Service cloud , experience cloud, sales force administration , ITIL product manager\n\nPreferred Qualifications:\nMBA or advanced degree in a related field.\n\nSalesforce certifications such as Salesforce Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Product Owner-related credentials.\n\nExperience in healthcare, life sciences, pharmaceuticals, or other regulated industries.\n\nExperience with CRM-related domains such as customer onboarding, omnichannel engagement, consent management, service operations, or commercial excellence.\n\nFamiliarity with AI-enabled CRM capabilities, workflow intelligence, and automation use cases within the Salesforce ecosystem.\n\nExperience with vendor management, offshore delivery teams, and global operating models.\n\nExperience with MDM Reltio and / or Databricks - desired\n\nKey Competencies:\nSalesforce CRM product strategy\n\nTechnical product management\n\nEnterprise platform thinking\n\nCross-functional leadership\n\nBusiness and technology translation\n\nRoadmap and backlog prioritization\n\nUser-centric design and adoption mindset\n\nData-informed decision making\n\nGovernance, compliance, and risk awareness\n\nDelivery execution and operational excellence\n\nSuccess Measures:\nDelivery of Salesforce CRM roadmap initiatives aligned to business and customer needs\n\nImproved platform adoption, usability, process efficiency, and stakeholder satisfaction\n\nIncreased scalability, integration quality, and technical health of the CRM ecosystem\n\nEffective prioritization and execution across competing business and platform demands\n\nStrong alignment across business, product, engineering, and governance stakeholders\n\nSustainable product operating model and continuous improvement of CRM capabilities\n\nWhat Cencora offers\nWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora\nFull timeEqual Employment Opportunity\nCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\nThe company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned\nAffiliated Companies\nAffiliated Companies: AmerisourceBergen Services Corporation","description_format":"text","description_chars":8334,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Wholesale","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-11-04T19:39:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/cencora-technical-product-manager-salesforce-crm-platform","json_url":"https://alion.io/job/cencora-technical-product-manager-salesforce-crm-platform.json","meta":{"generated_at":"2026-11-12T01:10:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040788},"rest":"https://alion.io/mcp/rest/get_company?id=1040788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcencora-technical-product-manager-salesforce-crm-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcencora-technical-product-manager-salesforce-crm-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcencora-technical-product-manager-salesforce-crm-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cencora-technical-product-manager-salesforce-crm-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcencora-technical-product-manager-salesforce-crm-platform"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3764804}},{"tool":"search_jobs","arguments":{"company":"cencora.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3764804},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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