{"id":1331251,"url":"https://alion.io/job/cengage-customer-success-consultant","title":"Customer Success Consultant","company":{"id":5721,"name":"Cengage","domain":"cengage.com","url":"https://alion.io/company/cengage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":87100,"currency":"USD","period":"year","gross":null,"usd_annual":87100},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-19T07:40:47Z","board_verified":false,"closed_at":"2026-10-19T07:40:47Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"We believe in the power and joy of learning\nAt Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.\nAs a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory in Mississippi and Tennessee. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value.\nWhat you'll do here:\nAct as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.\nAchieve and/or exceed established revenue targets by retaining and renewing Cengage customers.\nDevelop and implement tailored success plans that align with customer goals and increase product usage.\nProvide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.\nAdvocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.\nConduct regular health checks to assess value realization and identify opportunities for growth.\nAnalyze customer data to uncover risks, renewal challenges, and upsell opportunities.\nSkills you will need here:\nProven ability to quickly learn and master new systems and applications.\nExcellent communication and presentation skills.\nStrong analytical skills with the ability to translate data into actionable insights.\nAbility to explain technical concepts in a clear, business-friendly manner.\nSkilled at managing and prioritizing multiple customer needs simultaneously.\nPreferred:\nBachelor’s degree preferred.\n5+ years of experience in a Sales or Customer Success role.\nExperience in Educational Technology or Higher Education.\nFamiliarity with the Higher Education landscape, including Learning Management Systems (LMS).\nRequirement to travel between 20-30% by both air and car\nCengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.\nCengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at .\nAbout Cengage\nCengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.\nCompensation\nAt Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.\nThe full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.\nIn this position, you will be eligible to participate in the company’s variable Sales incentive compensation program.\n$67,000.00 - $87,100.00 USDTarget Variable Compensation:\n35,000.00 USD Annual: Individual Targetannually\nActual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.","description_format":"text","description_chars":4174,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-27T09:54:21Z"},{"event":"close","at":"2026-10-19T07:40:47Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":87100,"is_top_pay":false},"html_url":"https://alion.io/job/cengage-customer-success-consultant","json_url":"https://alion.io/job/cengage-customer-success-consultant.json","meta":{"generated_at":"2026-10-22T06:29:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5721},"rest":"https://alion.io/mcp/rest/get_company?id=5721"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcengage-customer-success-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcengage-customer-success-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcengage-customer-success-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cengage-customer-success-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcengage-customer-success-consultant"}]}